Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Customers who have walked out of a store because of poor customer service in the past 12 months.
Inc. Magazine (11/2011)
Most transportation companies maintain a customer service function, as well as engage in ongoing customer contact through drivers, agents, sales representatives, and logistics coordinators. For such organizations, improving customer service extends far beyond a single department.
Transportation companies need the ability to:
- Improve service company-wide for all employees who have direct contact with customers
- Recruit suitably skilled employees for positions with a strong customer focus
- Identify employees who have the ability to address customer concerns
This means that a broad range of employees – from flight attendants, to ticketing agents, to bus drivers, to commuter rail operators – must possess a strong innate service aptitude, as well as the ability to maintain a considerate demeanor, even under duress.
Logi-Serve is an end-to-end solution that addresses the entire employee development lifecycle. From recruitment, to on-boarding, training, and developing employees’ core competencies, Logi-Serve can help you ensure that your company has individuals with the customer skills needed to succeed.