Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Customers who say they are willing to spend more with companies that provide superior customer service.
Inc. Magazine (11/2011)
Most transportation companies maintain a customer service function, as well as engage in ongoing customer contact through drivers, agents, sales representatives, and logistics coordinators. For such organizations, improving customer service extends far beyond a single department.
Transportation companies need the ability to:
- Improve service company-wide for all employees who have direct contact with customers
- Recruit suitably skilled individuals for positions with a strong customer focus
- Identify employees who have the ability to address customer concerns
This means that a broad range of employees – from flight attendants, to ticketing agents, to bus drivers, to commuter rail operators – must possess a strong innate service aptitude, as well as the ability to maintain a considerate demeanor, even under duress.
Logi-Serve is an end-to-end software that addresses the entire employee assessment and development lifecycle. From recruitment, to on-boarding, training, and developing employees’ core competencies, Logi-Serve can help you ensure that your company has individuals with the customer skills needed to succeed.