Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
News & Updates
As a Candidate, you may have entered or may enter in to the future into certain agreements with the Organization (such as a confidentiality agreement, employment agreement, or other agreement). These agreements with the Organization will control in the event that a term therein conflicts with any terms set forth in this Policy.
Information automatically received. Certain information about you and your computer is automatically received by our servers when you browse the Site, including, but not limited to: your computer operating system, IP address, browser type and language, computer operating system, MAC address, internet service provider, geographic location, the referrer URL (the last website visited which linked or led to our Site), and information about your usage of and actions on our Site, such as pages you viewed, access times, and how long you spent on a page.
Information You Provide. Forms on the Site you fill out and your responses to Assessments in which you participate are submitted to us and processed as you use the Site.
Cookies. Temporary (non-persistent) session cookies are used while you use the Site and removed when you conclude your session. The Site does not cause any persistent cookies to be stored on your hard drive.
The Site is located in the United States. If you are located outside of the United States while accessing the Site, please be advised that your information will be transmitted into the United States and other countries. You consent to this transfer and represent to us that you have the right to disseminate your information outside of the country where you are located. The Site is not directed at children under the age of thirteen (13), and we do not knowingly request, collect, or maintain personally identifiable information from such individuals.
Personally identifiable information. As you provide responses to the Assessments and otherwise use the Site, you will be identified through one or more of the following methods: (a) using information such as your name, email address, date of birth, and/or other identifying information, (b) using an identification number assigned to you and provided to us by the Organization (for example, an employee ID number) or (c) using an identification number dynamically generated by the Site. This information will be used: (i) to process your Assessment and send results to the Organization; (ii) to resolve technical problems with the Site or to otherwise operate, maintain, and improve the Site; or (iii) to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity. You understand that all information received (including your personally identifiable information, if collected) will be made available to the Organization as part of the Assessment process. Any personally identifiable information about you we receive (to the extent we collect any) will be shared with other parties only if and to the extent: (1) necessary to fulfil the purposes described in this Policy (for example, to partners who develop, host, or maintain our Site), (2) expressly allowed by you, (3) necessary for us to protector our rights or to defend against other claims or legal processes, or (4) required by law, subpoenas, court orders, or other legal processes.
Non-personally identifiable information. Information that does not personally identify you, such as geographic location, the browser you use, or information related to your usage of and actions on our Site, including your responses to the Assessments, we may use only if anonymized and aggregated with other users’ data. If no information personally identifies you, we may use this data for statistical or research purposes, to improve the Site or our other products and services, or for any other business purpose.
We use reasonable efforts to safeguard the confidentiality of your personally identifiable information. Of course, it is impossible to guarantee the security of data transmission over the Internet or any wireless network. Therefore, although we take reasonable measures to protect your information, we cannot ensure the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we will use reasonable efforts to ensure its security on our systems.
Control by You
Unless it would be unusually burdensome to do so, we will provide you with access to your personally identifiable information that we have on file for you, so that you may correct, amend, or delete any inaccurate information, and we will accept requests from you via email or otherwise to update your information. Our normal retention policy is that we retain your information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates or other third parties for marketing purposes, as well as the names and addresses of such affiliates or other third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the contact information indicated below.
The EU-US Privacy Shield and Swiss-US Privacy Shield
Logi-Serve complies with the Privacy Shield Framework provided by the U.S. Department of Commerce and the European Commission and Swiss Administration in order to protect personal data transferred from the European Union and Switzerland to the United States. Please see our Privacy Shield Policy below.
Changes and Contact Information
We may change or add to this Policy from time to time, and such updates will be posted on this page, along with the date of the most recent revision. If the changes are significant, or if required by law, we will provide a more prominent notice or we may notify you by email if we have your email address on file. Upon written request, we will provide you with copies of prior versions of this Policy. You may also contact us to update your personal information or to leave comments or questions. Note that if you elect to send us feedback regarding the Site or our products or services, we may keep a record of the communication, and you grant us an unrestricted nonexclusive, perpetual, royalty-free, irrevocable, transferable, worldwide right and license to use it for any purpose, including incorporating comments or suggestions into future versions of our Site, services, or product catalog, or sharing the communication (not including your personally identifiable information) with others.
If you have any questions or comments about this Policy, or to otherwise submit a request or notification to us as provided in this Policy, please contact us at:
39395 W. 12 Mile Rd.
Farmington Hills, Mi. 48331
PRIVACY SHIELD POLICY
Logi-Serve recognizes that the EU has established strict protections regarding the handling of EU Personal Data, including requirements to provide adequate protection for EU Personal Data transferred outside of the EU. To provide adequate protection for certain EU Personal Data transferred to Logi-Serve in the US about Logi-Serve’s clients and their users and employment candidates, Logi-Serve has elected to self-certify to the EU-US Privacy Shield Framework administered by the US Department of Commerce (“Privacy Shield”). Logi-Serve adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability.
For purposes of enforcing compliance with the Privacy Shield, Logi-Serve is subject to the investigatory and enforcement authority of the US Federal Trade Commission. For more information about the Privacy Shield, see the US Department of Commerce’s Privacy Shield website located at: https://www.privacyshield.gov. To review Logi-Serve’s representation on the Privacy Shield list, see the US Department of Commerce’s Privacy Shield self-certification list located at: https://www.privacyshield.gov/list.
Personal Data Collection and Use. We may receive the following categories of EU Personal Data in the US: Name, email address, employment-related information . We process EU Personal Data for the following purposes: to communicate with the user and to provide the user’s submissions to Logi-Serve’s client sponsoring the assessment . Logi-Serve will only process EU Personal Data in ways that are compatible with the purpose that Logi-Serve collected it for, or for purposes the individual later authorizes. Before we use your EU Personal Data for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. Logi-Serve maintains reasonable procedures to help ensure that EU Personal Data is reliable for its intended use, accurate, complete, and current.
Disclosures for National Security or Law Enforcement. Under certain circumstances, we may be required to disclose your EU Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Security. Logi-Serve maintains reasonable and appropriate security measures to protect EU Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield.
Access Rights. You may have the right to access the EU Personal Data that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your EU Personal Data, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.
Questions or Complaints. If you have any questions about this Policy or would like to request access to your EU Personal Data, or if you have any questions or complaints about the use or disclosure of your EU Personal Data, please contact us at.
39395 W. 12 Mile Rd.
Farmington Hills, Mi. 48331
We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your EU Personal Data within 45 days of receiving your complaint. For any unresolved complaints, we have agreed to cooperate with the BBB EU Privacy Shield Program . If you are unsatisfied with the resolution of your complaint, you may contact the Better Business Bureau at https://www.bbb.org/eu-privacy-shield/for-eu-consumers for further information and assistance. You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with Logi-Serve and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see US Department of Commerce’s Privacy Shield Framework: Annex I (Binding Arbitration).