Solutions

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

Supply Chain

64%

Customers who have walked out of a store because of poor customer service in the past 12 months.

Inc. Magazine (11/2011)

Supply chain management (SCM) efficiencies make it possible to build and deliver products better, faster, and cheaper. So how does service fit in?

The pressure to squeeze key performance indicators like days of stock-on-hand are leading to expectations of a near-continuous availability of products. Firms seek to meet those demands by adopting a range of newer approaches, such “just-in-time” manufacturing and “quick-response distribution.” Amid these trends, customer satisfaction and service quality are becoming increasingly important differentiators.

Service excellence, importantly, does not just mean external customer service. For SCM organizations, it means delivering to internal clients so that they get what they need, when they need it.

Logi-Serve, unlike similar products, was designed to help identify and improve internal service delivery, along with external customer service excellence.  Delivering the level of service expected by employees, co-workers, supervisors, and managers can be the difference between success and failure in meeting your SCM goals.

For more information about employee assessment testing software contact Logi-Serve today!

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.