Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Customers who have walked out of a store because of poor customer service in the past 12 months.
Inc. Magazine (11/2011)
Supply chain management (SCM) efficiencies make it possible to build and deliver products better, faster, and cheaper. So how does service fit in?
The pressure to squeeze key performance indicators like days of stock-on-hand are leading to expectations of a near-continuous availability of products. Firms seek to meet those demands by adopting a range of newer approaches, such “just-in-time” manufacturing and “quick-response distribution.” Amid these trends, customer satisfaction and service quality are becoming increasingly important differentiators.
Service excellence, importantly, does not just mean external customer service. For SCM organizations, it means delivering to internal clients so that they get what they need, when they need it.
Logi-Serve, unlike similar products, was designed to help identify and improve internal service delivery, along with external customer service excellence. Delivering the level of service expected by co-workers, supervisors, and managers can be the difference between success and failure in meeting your SCM goals.