Solutions

Testimonials

  • Logi-Serve offers game-changing solutions ... Logi-Serve's current offerings have a unique ability to bring life to the assessment process.

    Elaine Orler, CEOTalent Function Group

  • Logi-Serve is a most innovative assessment and development tool that fits a niche by providing a scientifically advanced and easy to use system for any sales or service position.

    JoAnne Kruse, FounderHCpartners

  • I've seen virtually every pre-hire assessment product currently available and I can honestly say that Logi-Serve blows them all away.

    Dr. Charles Handler, CEORocket-Hire

  • Logi-Serve elegantly provides the underlying validated research along with some very cool visual storyboard digital art to deliver an outcome-oriented predictive assessment.

    Lexy Martin, Vice PresidentCedarCrestone

  • Logi-Serve has done a masterful job of publishing a best in class selection tool!

    Dan A. Biddle, Ph.D., CEOBiddle Consulting Group, Inc.

  • Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.

    Brian Tauber, CEOCPP Global

  • Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.

    Max Berlin, CEOMeasureComp

  • In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.

    Dean Silver, GMVarsity Lincoln Dealerships

  • Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.

    Dr. Michael Zuroff, PartnerEndodontics, PC

Hospitality

64%

Customers who have walked out of a store because of poor customer service in the past 12 months.

Inc. Magazine (11/2011)

Customers, often spoiled for choice when selecting a hospitality provider, differentiate on service quality. Decades of data support the direct link in this sector between service and success. The most successful hospitality businesses use service excellence to build long-term relationships with their customers.

However, developing service excellence is not easy. The hospitality industry faces numerous challenges, including long operating hours, high turnover, and relatively low pay. Yet it needs to value service aptitude and forethought amid all levels of employees to generate interactions that resonate with customers.

Some of the characteristics of best-in-class hospitality companies include:

  • Ongoing efforts to create strong service cultures
  • Ability to define critical service encounter moments, and identify employees who can best manage them
  • Commitment to expand employees’ capacity to deliver quality service
  • Programs to identify and nurture the internal service chain, and recognition that every employee has a customer

Logi-Serve is the only employee assessment software available designed to help companies establish service standards that build relationships and emotional connections with customers. No other automated tool can evaluate and predict an individual service provider¹s reactivity awareness, emotional intelligence, or ability to customize service encounters to meet customer expectations.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.