Solutions

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

Hospitality

64%

Customers who have walked out of a store because of poor customer service in the past 12 months.

Inc. Magazine (11/2011)

Customers, often spoiled for choice when selecting a hospitality provider, differentiate on service quality. Decades of data support the direct link in this sector between service and success. The most successful hospitality businesses use service excellence to build long-term relationships with their customers.

However, developing service excellence is not easy. The hospitality industry faces numerous challenges, including long operating hours, high turnover, and relatively low pay. Yet it needs to value service aptitude and forethought amid all levels of employees to generate interactions that resonate with customers.

Some of the characteristics of best-in-class hospitality companies include:

  • Ongoing efforts to create strong service cultures
  • Ability to define critical service encounter moments, and identify employees who can best manage them
  • Commitment to expand employees’ capacity to deliver quality service
  • Programs to identify and nurture the internal service chain, and recognition that every employee has a customer

Logi-Serve is the only employee assessment software available designed to help companies establish service standards that build relationships and emotional connections with customers. No other automated tool can evaluate and predict an individual service providerĀ¹s reactivity awareness, emotional intelligence, or ability to customize service encounters to meet customer expectations.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.