Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Customers who have walked out of a store because of poor customer service in the past 12 months.
Inc. Magazine (11/2011)
Customers, often spoiled for choice when selecting a hospitality provider, differentiate on service quality. Decades of data support the direct link in this sector between service and success. The most successful hospitality businesses use service excellence to build long-term relationships with their customers.
However, developing service excellence is not easy. The hospitality industry faces numerous challenges, including long operating hours, high turnover, and relatively low pay. Yet it needs to value service aptitude and forethought amid all levels of employees to generate interactions that resonate with customers.
Some of the characteristics of best-in-class hospitality companies include:
- Ongoing efforts to create strong service cultures
- Ability to define critical service encounter moments, and identify employees who can best manage them
- Commitment to expand employees’ capacity to deliver quality service
- Programs to identify and nurture the internal service chain, and recognition that every employee has a customer
Logi-Serve is the only tool available designed to help companies establish service standards that build relationships and emotional connections with customers. No other automated tool can evaluate and predict an individual service provider¹s reactivity awareness, emotional intelligence, or ability to customize service encounters to meet customer expectations.