Solutions

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.

    Brian Tauber, CEOCPP Global

  • Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.

    Max Berlin, CEOMeasureComp

  • Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.

    Heidi Char, SVP of HRPet Supplies Plus

  • Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.

    Andy Basile, PartnerYoung and Basile

  • In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.

    Dean Silver, GMVarsity Lincoln Dealerships

  • Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.

    Dr. Michael Zuroff, PartnerEndodontics, PC

  • Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.

    Rick Brode, CEOFranklin Fitness Center

Hospitality

70%

Customers who say they are willing to spend more with companies that provide superior customer service.

Inc. Magazine (11/2011)

Customers, often spoiled for choice when selecting a hospitality provider, differentiate on service quality. Decades of data support the direct link in this sector between service and success. The most successful hospitality businesses use service excellence to build long-term relationships with their customers.

However, developing service excellence is not easy. The hospitality industry faces numerous challenges, including long operating hours, high turnover, and relatively low pay. Yet it needs to value service aptitude and forethought amid all levels of employees to

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generate interactions that resonate with customers.

Some of the characteristics of best-in-class hospitality companies include:

  • Ongoing efforts to create strong service cultures
  • Ability to define critical service encounter moments, and identify employees who can best manage them
  • Commitment to expand employees’ capacity to deliver quality service
  • Programs to identify and nurture the internal service chain, and recognition that every employee has a customer

Logi-Serve is the only tool available designed to help companies establish service standards that build relationships and emotional connections with customers. No other automated tool can evaluate and predict an individual service provider¹s reactivity awareness, emotional intelligence, or ability to customize service encounters to meet customer expectations.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.