• Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI



Customers who have walked out of a store because of poor customer service in the past 12 months.

Inc. Magazine (11/2011)

The components of customer satisfaction in a healthcare setting are unlike those in many sectors, where satisfaction revolves around short-term interactions and meeting immediate expectations. Rather, patient satisfaction rests on creating trust. Patients need to feel that their healthcare needs are met, as well as their emotional, and even spiritual, needs.

Organizations that select, develop and assess staff who excel atĀ service succeed in reducing patient anxiety. They build trust, respect, and loyalty, as well as a reputationĀ for delivering outstanding care and service.

Therefore, healthcare organizations need to ask themselves:

  • Do you assess and develop your people for service excellence?
  • Do you evaluate staff and predict their service aptitude?
  • Do clinicians understand the importance of service aptitude as a key to delivering quality service?

Logi-Serve can help you create an environment centered on outstanding service and patient care. Logi-Serve is a scientifically validated test that will help your organization assess, analyze, and develop service excellence across all employee levels, while creating a service culture that is foundational to its success.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.