Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Customers who have walked out of a store because of poor customer service in the past 12 months.
Inc. Magazine (11/2011)
The components of customer satisfaction in a healthcare setting are unlike those in many sectors, where satisfaction revolves around short-term interactions and meeting immediate expectations. Rather, patient satisfaction rests on creating trust. Patients need to feel that their healthcare needs are met, as well as their emotional, and even spiritual, needs.
Organizations that select and develop staff who excel at service succeed in reducing patient anxiety. They build trust, respect, and loyalty, as well as a reputation for delivering outstanding care and service.
Therefore, healthcare organizations need to ask themselves:
- Do you assess and develop your people for service excellence?
- Do you evaluate staff and predict their service aptitude?
- Do clinicians understand the importance of service aptitude as a key to delivering quality service?
Logi-Serve can help you create an environment centered on outstanding service and patient care. Logi-Serve is a scientifically validated tool that will help your organization assess, analyze, and develop service excellence across all employee levels, while creating a service culture that is foundational to its success.