Solutions

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

Government Services

70%

Customers who say they are willing to spend more with companies that provide superior customer service.

Inc. Magazine (11/2011)

Government at all levels is increasingly being held accountable for the quality of services it delivers. A key reason for this is that improved service quality actually saves money.

For years, government agencies had limited their ways of thinking. They positioned themselves outside of the business world, arguing:

  • “We’re different.”
  • “It’s hard to measure the quality of government service.”
  • “We don’t have competitors, so why should we improve?”
  • “We don’t really have customers.”

Many government organizations are rediscovering what leading companies found out years ago: improving service quality is the key to effective and efficient operations, as well as lower costs, and positive public awareness.

Without a scalable, strategic tool with which to help improve and develop their workforce, these agencies run the risk of alienating their constituencies.

Logi-Serve’s Software provides a non-threatening and cost-effective way to:

  • Assess, evaluate, and develop employees and quality service standards
  • Continuously measure and deliver cost reductions, as well as quality improvement

For example, Logi-Serve’s service stat scorecards let you quickly test, score and rank employees, as well as target areas, that need further development. Many public institutions are now realizing how they can save money and increase their value by focusing on improving the service side of their operations.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.