Solutions

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.

    Brian Tauber, CEOCPP Global

  • Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.

    Max Berlin, CEOMeasureComp

  • Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.

    Heidi Char, SVP of HRPet Supplies Plus

  • Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.

    Andy Basile, PartnerYoung and Basile

  • In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.

    Dean Silver, GMVarsity Lincoln Dealerships

  • Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.

    Dr. Michael Zuroff, PartnerEndodontics, PC

  • Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.

    Rick Brode, CEOFranklin Fitness Center

Financial Services

70%

Customers who say they are willing to spend more with companies that provide superior customer service.

Inc. Magazine (11/2011)

The financial industry has long been a leader in investing in technology, with billions spent on online banking and automated call systems. Yet it remains heavily dependent on the abilities of individual employees.

A wide range of positions across the sector require high-level skills –

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such as the ability to listen actively, determine unmet needs and identify areas for customer savings.

With the ability to anticipate customer needs, bankers, brokers and agents can be enormously more effective. They are able to forge relationships that lead to:

  • Increased brand loyalty
  • Reduced customer churn
  • Lower costs
  • Improved ability to target and retain profitable customers
  • Greater cross-sell and up-sell opportunities
  • Deeper trust that customer needs will be satisfied

Logi-Serve is the only tool to combine a customizable branding system with the Visual Logic™ role-playing simulator to predict and develop such key competencies as service forethought, reactivity awareness, trainability, and engagement. These measures ensure that the best people with the best sales and service aptitude become part of your financial services organization.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.