Solutions

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

Financial Services

70%

Customers who say they are willing to spend more with companies that provide superior customer service.

Inc. Magazine (11/2011)

The financial industry has long been a leader in investing in technology, with billions spent on online banking and automated call systems. Yet it remains heavily dependent on the abilities of individual employees.

A wide range of positions across the sector require high-level skills – such as the ability to listen actively, determine unmet needs and identify areas for customer savings.

With the ability to anticipate customer needs, bankers, brokers and agents can be enormously more effective. They are able to forge relationships that lead to:

  • Increased brand loyalty
  • Reduced customer churn
  • Lower costs
  • Improved ability to target and retain profitable customers
  • Greater cross-sell and up-sell opportunities
  • Deeper trust that customer needs will be satisfied

Logi-Serve is the only employee assessment testing software to combine a customizable branding system with the Visual Logic™ role-playing simulator to predict and develop such key competencies as service forethought, reactivity awareness, trainability, and engagement. These measures ensure that the best people with the best sales and service aptitude become part of your financial services organization.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.