Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Customers who have walked out of a store because of poor customer service in the past 12 months.
Inc. Magazine (11/2011)
The financial industry has long been a leader in investing in technology, with billions spent on online banking and automated call systems. Yet it remains heavily dependent on the abilities of individual employees.
A wide range of positions across the sector require high-level skills –
such as the ability to listen actively, determine unmet needs and identify areas for customer savings.
With the ability to anticipate customer needs, bankers, brokers and agents can be enormously more effective. They are able to forge relationships that lead to:
- Increased brand loyalty
- Reduced customer churn
- Lower costs
- Improved ability to target and retain profitable customers
- Greater cross-sell and up-sell opportunities
- Deeper trust that customer needs will be satisfied
Logi-Serve is the only tool to combine a customizable branding system with the Visual Logic™ role-playing simulator to predict and develop such key competencies as service forethought, reactivity awareness, trainability, and engagement. These measures ensure that the best people with the best sales and service aptitude become part of your financial services organization.