Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
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World Travel Holdings Selects Logi-Serve Assessment to Help Identify Top Sales and Service Candidates
The world’s largest cruise agency and award-winning leisure travel company
Posted on May 06 2017
FARMINGTON HILLS, MICH—May 8, 2017 —World Travel Holdings, the world’s largest cruise agency and award-winning leisure travel company, has selected the Logi-Serve assessment tool to help it identify candidates for sales and service roles across its nationwide network.
World Travel Holdings chose Logi-Serve after months of research based on its track record of success and its application of best-in-class science to the hiring and development process.
Logi-Serve’s assessment measures nine sales- and service-related competencies to enable it to predict sales and service excellence.
“Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.”Loren Kennedy, Vice President of Human Resources, World Travel Holdings
“Our objective is to ensure our customers are served by exceptional talent who can deliver a remarkable customer experience,” said Loren Kennedy, Vice President of Human Resources at World Travel Holdings. “Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.”
Eric Krohner, founder and CEO of Logi-Serve, said: “Sales and service organizations increasingly recognize Logi-Serve’s ability to go beyond predicting job fit, to identify those who provide financial impact and align with cultural values. We look forward to working with World Travel Holdings to help them achieve and exceed their expectations.”
About World Travel Holdings
World Travel Holdings is the world’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, hotels, resort vacations, cars and luxury travel services, World Travel Holdings has a vast portfolio of licensed private label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country’s original host agency, and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise and vacation brands in the United Kingdom. World Travel Holdings has offices in Long Island, NY; Wilmington, Mass.; Ft. Lauderdale, Fla.; Virginia Beach, Va.; and Chorley and Southampton, England. For more information, visit WorldTravelHoldings.com.
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes.