Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
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Logi-Serve has taken assessment science to a new level of insight.
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Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.
Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.
We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.
Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.
HR and business leaders should evaluate Logi-Serve.
The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.
Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.
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Marriott Vacations Worldwide Selects Logi-Serve As Assessment Tool For Selecting Customer-Service Talent
International vacation ownership organization selects Logi-Serve’s assessment system
Posted on Oct 13 2015
FARMINGTON HILLS, MICH—OCT. 13, 2015—Marriott Vacations Worldwide (NYSE:VAC), a global leader in the vacation ownership industry, has selected Logi-Serve as its assessment tool for selecting employees to fill key Vacation Owner Advisor roles initially in its Salt Lake City, Orlando, Puerto Rico and Mexico City Service Center locations.
Marriott Vacations Worldwide, which includes 61 resorts under the Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residences by Marriott brands around the world with more than 12,000 timeshare villas, will use Logi-Serve to help it identify candidates with the aptitude and ability to provide excellent customer experiences.
Logi-Serve’s assessment utilizes a patent pending visual logic™ storyboarding system and gamification platform that draws candidates through a series of questions and automatically cross-validates responses using its unique Triangulation™ science approach. Its real-time reporting and analytics engine enables fast, thorough, actionable data to inform hiring and promotion decisions.
“Leading companies worldwide are turning to Logi-Serve to help them attract and retain the right people to deliver outstanding customer experiences and top-quality service. We are proud to support Marriott Vacations Worldwide and contribute to the continued success of its remarkable high-touch service brands that require the best systems to excel.”Eric Krohner, Founder & CEO, Logi-Serve, LLC
About Marriott Vacations Worldwide Corporation
Marriott Vacations Worldwide Corporation is a leading global pure-play vacation ownership company, offering a diverse portfolio of quality products, programs and management expertise with 61 resorts. Its brands include Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residences by Marriott. Since entering the industry in 1984 as part of Marriott International, Inc., the company earned its position as a leader and innovator in vacation ownership products. The company preserves high standards of excellence in serving its customers, investors and associates while maintaining a long-term relationship with Marriott International. For more information, please visit www.marriottvacationsworldwide.com.
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes.