Actionable Results

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

The close relationship between customer service and superior financial performance is borne out by more than 30 years of scientific research. Top companies around the world recognize the critical importance of assessing and developing employees with superior sales and service ability.

Take a closer look at some of the key elements of Logi-Serve™ technologies.

  • Logi-Serve Highlights
  • Logi-Serve Highlights
  • Logi-Serve Highlights

Building Success Through Service and Positive Reinforcement

Customer satisfaction relates directly to service quality, which is delivered by skilled, motivated employees. Ensuring that employees are best equipped to deliver this requires positive reinforcement.

Working from this belief, Logi-Serve presents scores and feedback using the positive, globally recognized gold-silver-bronze medal™ system. Other assessment firms, in contrast, present results in negative, judgmental ways, such as the traditional green-yellow-red lights system.

With Logi-Serve, no one walks away intimidated or feeling that they can’t do better. Our breakthrough reporting and analytics system showcases a benchmarking system that lets you:

  • Compare your prospects and incumbents to multiple standards inside and outside your organization, as well as to its culture.
  • Trigger individualized development feedback based on an individual’s medal scores

Instantaneous ROI feedback

Logi-Serve’s revolutionary monetary analytics estimators show in real-time how much money you will save or make on those recommended by your Logi-Serve Gold medalists. With the Logi-Serve cloud -based dashboard analytics package, you will be able to:

  • Identify your company’s strengths and prioritize areas for improvement
  • Increase your ability to hire the right people who will make the right decisions, and develop and motivate your existing employees
  • Measure and monetize the impact of top-rated prospects and employees. Increase your customer satisfaction ratings while you build a stronger service culture tailored to your specific organization

Logi-Serve: The Complete Solution

Logi-Serve manages the entire employee lifecycle – from selecting the right people, to managing and developing them as employees. It includes recommended readings and integration with CRM Learning’s best-in-class audio/video training content. And it features its own proprietary mentoring, coaching, and development tips and suggestions.

No other software in the marketplace can match its value, its accuracy in predicting service ability, or its visually engaging approach to screening and developing your people.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.