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Logi-Serve identifies top performers in leading telecom provider
customer profile

Customer

A leading Internet Service and Media Company needed to improve the efficiency and effectiveness of its recruiting process for Sales Reps, whose job is to generate new revenue through customer acquisition and maintain existing revenue through customer retention.

Challenge

A leading Internet Service and Media company engaged with Logi-Serve to improve the efficiency and effectiveness of its recruiting process for Sales Reps. The role has both sales and customer service components, as the goal is to both generate new revenue through customer acquisition and maintain existing revenue through customer retention.

Solution

Logi-Serve implemented our Sales and Service Assessment, along with a customized benchmark calibrated to the client’s top performers in the Sales role.

Results

Logi-Serve was asked to conduct a proof of concept to showcase the value and potential financial benefit of its Assessment. The Assessment not only identified higher-producing Sales Reps, it also identified those who excelled at retaining customers by convincing them not to cancel subscriptions. Using client data, Logi-Serve was able to show a combined benefit estimated at around $8.7 Million per year. This client was so impressed with the results that they expanded our program to other positions and areas of the company.
 

Enterprise assessment suite

Smarter assessments that predict performance and improve outcomes

Logi-Serve’s employee assessment platform provides a comprehensive suite of tools that identity the best candidates, maximize employee performance, and improve business outcomes.

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Realistic Job Preview

Job previews that target candidates and improve your recruitment efficiency

Logi-Serve’s Realistic Job Preview enriches standard job postings with an interactive preview of open positions. It informs job seekers and collects actionable data for employers to refine their recruitment strategies.

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Logi-Serve helps companies improve critical business outcomes

Customer Testimonial
Jeff Christofis Vice President, Kelly Services Logi-Serve has embraced the latest concepts in behavioral screening and their methodology is cutting edge.
Customer Testimonial
JoAnne Kruse Chief Human Resources Officer, American Express Global Business Travel Logi-Serve has taken assessment science to a new level of insight.
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Pablo Vaquero Quality Manager Ford Iberia There’s simply no replacement for positive, engaged service employees. The trick is finding employees that can perform quality customer minded service.
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