• Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

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Patient Service in the Healthcare Industry

by Bill Lytle, The Leadership Resource Group

We expect employees in the Health Care industry to possess an innate ability to provide exceptional patient service, after all – they have the heart for such things. Reality, however, dictates that finding and developing employees with a “servant’s heart” in addition to clinical skills is a daunting task and is costing the industry big $$$. With Registered Nurse turnover alone topping 12% in most Hospitals at a replacement cost of in excess of $60,000 each – and Medicare reimbursements tied to HCAHPS (patient satisfaction) scores – it is no wonder Health Care Administrators are searching frantically for ways to hire and develop employees that can deliver exceptional customer care.

Until recently, the shortage of healthcare workers over the past 15 years has contributed to the practice of Managers willing to employ anyone clinically qualified – almost regardless of employment history and certainly disregarding any valid assessment of behavioral traits that support a vision of service excellence and patient/ staff satisfaction.

Sadly, the Healthcare Industry has become the poster child for organizations that claim to value patient and staff care as core values – but when the financial going gets tough – invest resources only if they reduce costs and improve productivity.

As a health care consumer, I have no way to judge the quality of the clinical care I receive – but I sure understand how I was treated, valued and respected as an individual. Logi-Serve allows us to locate, hire and develop people that have the ability to deliver both clinical and behavioral excellence.

Thankfully, change is in the air. Healthcare providers are beginning to realize that employing people with a genuine heart for patient care is the only long term strategy that facilitates reaching a vision of service excellence in all aspects of the business.

Logi-Serve is causing a significant stir in the healthcare arena. For the very first time we have a cost effective, scientifically designed and validated tool that is user friendly, situation based and able to identify the traits and tendencies that drive outstanding customer service.

Logi-Serve’s universally applicable service excellence competencies which can be scaled by subject matter experts as well as by the actual performance results of top performers in the organization’s current or desired culture, result in hiring and development decisions that make a difference.

Health Care is people care – excellence begins with the right people on the team. Logi-Serve will deliver the results you need to excel.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.