• Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

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4 Mobile Sales Training Programs for Field Techs On the Go

by Courtney Buchanan

Since field techs are always on the move, mobile training tools are crucial for making sure they can access instruction and advice wherever they are. Field techs are no longer performing the quick fix-it job and calling it a day — they’re responsible for creating an experience that encourages customers to remain loyal and for providing up-sell and cross-sell opportunities, all of which requires new skill sets.

Training field techs on sales skills isn’t as easy as putting them in front of an instructional video, especially when most organizations don’t have their field techs in one central location at a given time. Finding good training tools that are interactive and provide real-time instruction is half the difficulty in training techs.

Here are four unique software solutions for mobile sales training:


Growth Development Associates, a sales and management training company, offers 16 mobile apps that provide sales coaching and target specific skills. The apps, each costing about $10, are designed to train for every point in the sales path with mobile apps titled “Establishing Rapport” and “Closing for Commitment.” Each mobile training course discusses best practices, provides examples and gives a jumping-off point to get started. While the apps provide actionable advice, CEO Eric Richardson says they are not a substitute for fundamental training. Their use case is prepping someone before a client meeting or providing a skill refresher, not teaching from square one.


Logi-Serve, a software company that manages the entire lifecycle of sales and service employees from recruiting to training, uses interactive and situational training to put employees in real-life customer interaction scenarios. With the mobile-ready platform, accessible on any smartphone, an employee is, for example, presented with an angry customer who wants a full refund for the service provided, and must choose the best answer from the ones provided. The scenario is then detailed in a storyboard where the employee can view the entire interaction, starting with the complaint, the response and the follow-up question. This type of interaction with sequential decisions addresses real-life situations much better than one-off topics.


Aurasma, an augmented reality platform, allows field techs to access information about various parts and maintenance procedures simply by pointing their smartphone cameras at the part in question. The augmented reality app, available for free on iPhone and Android, detects the part and automatically plays relevant pre-recorded videos, allowing each organization to customize the app to its operations and product suite.


With a high target quota to hit, salespeople often undergo stress and anxiety, which is why the Inside Sales Training app, available for $3 on Android, is designed to help them relax and remain productive. Designed by Prajnu, Inc., a developer of self-improvement apps, the program focuses on visualization and relaxation through guided meditation, which employees can access prior to receiving sales training.

A few more training apps that are worth checking out:


See original article from The Smart Van:

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