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Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

Articles

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The Case for Competency-Based Talent Management

Feb 25 2016

Providing first-rate service is complicated business. It involves both service providers (organizations and their employees) and service receivers (the customers, patients, guests, etc.). With each service event, the provider either demonstrates true competence or fails miserably at meeting the needs and expectations of those being served.

Interactive Realistic Job Preview: Managing Candidate Expectations and Engaging Future Applicants

Nov 19 2015

All organizations struggle with recruiting, selecting, and retaining qualified candidates, who become applicants, and eventually employees. In response to these challenges, organizations direct considerable resources to pre-hire methods of applicant screening and post-hire methods for employee performance management and development. These methods are essential to ensuring that employees have the necessary qualities and competencies to perform the core functions of the job, and to grow, learn and develop as aspects of the job change over time.

HR Technology for 2015: Ten Big Disruptions Ahead

Oct 13 2014

In the recently published (October 7th 2014) article by Josh Bersin of Bersin by Deloitte on the topic of ‘HR Technology for 2015: Ten Big Disruptions Ahead’, Josh notes, “as money and demand comes to HR technology, so do new ideas and smart people. The result—we are seeing one of the most tumultuous times ever in the evolution of the HR technology market. In this report, we highlight some of the biggest disruptions that are happening and give you some guidance for your technology roadmap ahead.”

4 Mobile Sales Training Programs for Field Techs On the Go

Feb 26 2014

"Logi-Serve, a software company that manages the entire lifecycle of sales and service employees from recruiting to training, uses interactive and situational training to put employees in real-life customer interaction scenarios. With the mobile-ready platform, accessible on any smartphone, an employee is, for example, presented with an angry customer who wants a full refund for the service provided, and must choose the best answer from the ones provided. The scenario is then detailed in a storyboard where the employee can view the entire interaction, starting with the complaint, the response and the follow-up question. This type of interaction with sequential decisions addresses real-life situations much better than one-off topics."

It’s a 401(k) World

May 10 2013

Something really big happened in the world’s wiring in the last decade, but it was obscured by the financial crisis and post-9/11. We went from a connected world to a hyperconnected world.

These 5 Trends Are Shaping the Future of Pre-hire Assessments

Feb 21 2013

Companies such as FurstPerson and Logi-Serve are leading the market when it comes to creating “closed loop validation systems.” These systems have software that captures performance data streams and use this information to better understand the financial impact of assessments and to optimize scoring algorithms to ensure the systems are delivering maximum ROI.

Online Vs In-Store (Video)

Nov 26 2012

Click on the link below to watch a video from CNN about how competition from online retail merchants like Amazon.com demands action from brick-and-mortar retail stores to enhance their customer service and customer experience strengths:

http://ht.cdn.turner.com/cnn/big/us/2012/11/26/simons-online-versus-in-store.cnn.ipad.qtref.mov

Hyatt’s Mark Hoplamazian: Quantifying the Value of Customer Service

Oct 15 2012

Mark Hoplamazian was predictably a little skittish when his bosses at the Pritzker Organization asked him to become interim president and CEO of the family-owned company's signature investment, the Hyatt chain of hotels.

The Death of the Resume: Five Ways To Re-Imagine Recruiting

Jul 25 2012

For proof that recruiting has entered a new era, one need look no further than an exceptionally novel internship application submitted this summer by Shawn McTigue. This playful 2:50 video by Shawn was a response to Mastercard’s call for applicants to creatively promote the benefits of a “cashless society.” It was his take on the “something creative” all interns […]

Social Tools Collide with Talent Management Software

Jul 19 2012

Social networking tools have transformed our lives. Facebook, Twitter, Google+, Pinterest (read my commentary about Pinterest here), Reddit, and many others have significantly changed the way we work. The concept of an "activity stream" is now commonplace and we can connect, share, and communicate with people like never before.

Best Face Forward

Jul 16 2012

The truth is that interactions with customers, and the customer experiences that result from those interactions, are, for many businesses, the sole remaining frontier of competitive advantage. If this seems to overstate the point, consider the four broad trends that have brought us to this watershed.

Why HR Still Isn’t a Strategic Partner

Jul 09 2012

For two decades we have been hearing that HR must become a strategic partner to the business. And the fact that we're still hearing it suggests that in many organizations it hasn't happened. The need to align HR with the business has become more urgent than ever. Financial markets exert relentless pressure for growth, especially in emerging markets. Customers demand more and better service at lower cost.

Engaged Employees Key to Service Excellence

Mar 08 2012

Companies in all industries are striving to separate themselves from their competitors and build loyalty with excellent customer service. Interestingly, one of the most important components of service excellence is one which might not be so obvious: how engaged are your employees?

Patient Service in the Healthcare Industry

Mar 08 2012

We expect employees in the Health Care industry to possess an innate ability to provide exceptional patient service, after all – they have the heart for such things. Health Care is people care – excellence begins with the right people on the team. Logi-Serve will deliver the results you need to excel.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.