Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
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Feb 25 2016
Providing first-rate service is complicated business. It involves both service providers (organizations and their employees) and service receivers (the customers, patients, guests, etc.). With each service event, the provider either demonstrates true competence or fails miserably at meeting the needs and expectations of those being served.
Nov 19 2015
All organizations struggle with recruiting, selecting, and retaining qualified candidates, who become applicants, and eventually employees. In response to these challenges, organizations direct considerable resources to pre-hire methods of applicant screening and post-hire methods for employee performance management and development. These methods are essential to ensuring that employees have the necessary qualities and competencies to perform the core functions of the job, and to grow, learn and develop as aspects of the job change over time.
Oct 13 2014
In the recently published (October 7th 2014) article by Josh Bersin of Bersin by Deloitte on the topic of ‘HR Technology for 2015: Ten Big Disruptions Ahead’, Josh notes, “as money and demand comes to HR technology, so do new ideas and smart people. The result—we are seeing one of the most tumultuous times ever in the evolution of the HR technology market. In this report, we highlight some of the biggest disruptions that are happening and give you some guidance for your technology roadmap ahead.”
Feb 26 2014
"Logi-Serve, a software company that manages the entire lifecycle of sales and service employees from recruiting to training, uses interactive and situational training to put employees in real-life customer interaction scenarios. With the mobile-ready platform, accessible on any smartphone, an employee is, for example, presented with an angry customer who wants a full refund for the service provided, and must choose the best answer from the ones provided. The scenario is then detailed in a storyboard where the employee can view the entire interaction, starting with the complaint, the response and the follow-up question. This type of interaction with sequential decisions addresses real-life situations much better than one-off topics."
May 10 2013
Something really big happened in the world’s wiring in the last decade, but it was obscured by the financial crisis and post-9/11. We went from a connected world to a hyperconnected world.
Feb 21 2013
Companies such as FurstPerson and Logi-Serve are leading the market when it comes to creating “closed loop validation systems.” These systems have software that captures performance data streams and use this information to better understand the financial impact of assessments and to optimize scoring algorithms to ensure the systems are delivering maximum ROI.
Nov 26 2012
Click on the link below to watch a video from CNN about how competition from online retail merchants like Amazon.com demands action from brick-and-mortar retail stores to enhance their customer service and customer experience strengths:
Oct 15 2012
Mark Hoplamazian was predictably a little skittish when his bosses at the Pritzker Organization asked him to become interim president and CEO of the family-owned company's signature investment, the Hyatt chain of hotels.
Jul 25 2012
For proof that recruiting has entered a new era, one need look no further than an exceptionally novel internship application submitted this summer by Shawn McTigue. This playful 2:50 video by Shawn was a response to Mastercard’s call for applicants to creatively promote the benefits of a “cashless society.” It was his take on the “something creative” all interns […]
Jul 19 2012
Social networking tools have transformed our lives. Facebook, Twitter, Google+, Pinterest (read my commentary about Pinterest here), Reddit, and many others have significantly changed the way we work. The concept of an "activity stream" is now commonplace and we can connect, share, and communicate with people like never before.