How do you identify Health Club Membership Advisors who can sell the Health Club’s mission and vision, not simply individual memberships? Combine the Logi-Serve Assessment with a customized sales and service performance-based profile. Our Health Club client did, and reaped big rewards.Customer
A Health Club chain that aims to create healthy, fit, and happy communities.Challenge
The client needed an assessment to identify entry-level Membership Advisors who could both increase sales and improve customer service quality. They sought an assessment provider whose technology was based on proven science.Solution
Logi-Serve implemented our Service and Sales Assessment for Membership Advisors, and generated a customized, performance-based position benchmark to identify the best possible candidates.Results
The Assessment identified Advisors who excelled at converting leads to full memberships. The estimated benefit of the added conversions, and the increased referrals due to improved service, totaled over $2 million.