• Customer stories
  • Consumer Technology and Retail
Logi-Serve improves quality of hire for an international technology company
customer profile

A contact center solution provider managing an outsourced customer service program for a multi-national technology client commissioned a study with Logi-Serve. They desired objective data to inform a decision about whether to continue using their existing assessment for Service Advisors, or whether to switch to Logi-Serve.

Customer

A contact center solution provider managing an outsourced customer service program for a global technology client.

Challenge

Design and implement a Case Study that fairly and accurately compares the performance of the incumbent assessment with the innovative Logi-Serve Sales and Service assessment.

Solution

Logi-Serve implemented the innovative Logi-Serve Assessment for this client. To establish a fair comparison between the Logi-Serve Assessment and the incumbent assessment, Logi-Serve designed a rigorous and unbiased study that compared Service Advisors who were hired using Logi-Serve (N=363) to those hired using the existing assessment (N=470).

Results

The study demonstrated that:

    Service Advisors hired with Logi-Serve (versus the existing assessment) converted 36% more sales opportunities and had a 6% higher retention rate.
    High scorers on Logi-Serve were 22% more likely to receive quality assurance ratings of at least “Meets Expectations” than low scorers.

Furthermore, Logi-Serve estimated the financial benefit of the new assessment at approximately $500,000 per year.
 

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Smarter assessments that predict performance and improve outcomes

Logi-Serve’s employee assessment platform provides a comprehensive suite of tools that identity the best candidates, maximize employee performance, and improve business outcomes.

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Realistic Job Preview

Job previews that target candidates and improve your recruitment efficiency

Logi-Serve’s Realistic Job Preview enriches standard job postings with an interactive preview of open positions. It informs job seekers and collects actionable data for employers to refine their recruitment strategies.

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Logi-Serve helps companies improve critical business outcomes

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Jeff Christofis Vice President, Kelly Services Logi-Serve has embraced the latest concepts in behavioral screening and their methodology is cutting edge.
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