• Customer stories
  • Automotive, Retail
Logi-Serve identifies top customer experience ability in a national network of auto dealerships
customer profile

Logi-Serve worked with a North American network of automotive dealerships to improve its hiring processes for three critical roles: Finance & Insurance Manager, Sales Consultant and Service Advisor. The Logi-Serve Assessment successfully differentiated the best performers from the also-rans.

Customer

MSXI offers a best-in-class People@Retail training program specialized for automotive retail dealerships designed to improve employee performance in key service and sales roles. Logi-Serve worked closely with MSXI and the OEM's U.S dealership groups to identify people that possess high service aptitude and the ability to provide excellent customer experiences.

Challenge

Identify the best retail employees in an industry where competitors are increasingly differentiated by their ability to deliver superior customer experiences.

Solution

Logi-Serve implemented our Service and Sales Assessment for three separate positions—Sales Consultant, Service Advisor, and F&I Manager—along with unique, customized position benchmarks for each. The benchmarks were created using the competency profiles of the client’s top-performing incumbent employees in each of the three respective roles.

Results

The Logi-Serve Assessment successfully differentiated the best performers from the also-rans.

Those scoring higher on the Logi-Serve assessment were twice as likely to receive positive customer feedback on their performance, and were two-thirds less likely to be the subject of customer complaints.
 

Enterprise assessment suite

Smarter assessments that predict performance and improve outcomes

Logi-Serve’s employee assessment platform provides a comprehensive suite of tools that identity the best candidates, maximize employee performance, and improve business outcomes.

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Realistic Job Preview

Job previews that target candidates and improve your recruitment efficiency

Logi-Serve’s Realistic Job Preview enriches standard job postings with an interactive preview of open positions. It informs job seekers and collects actionable data for employers to refine their recruitment strategies.

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Logi-Serve helps companies improve critical business outcomes

Customer Testimonial
Jeff Christofis Vice President, Kelly Services Logi-Serve has embraced the latest concepts in behavioral screening and their methodology is cutting edge.
Customer Testimonial
JoAnne Kruse Chief Human Resources Officer, American Express Global Business Travel Logi-Serve has taken assessment science to a new level of insight.
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Pablo Vaquero Quality Manager Ford Iberia There’s simply no replacement for positive, engaged service employees. The trick is finding employees that can perform quality customer minded service.
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