• Customer stories
  • Automotive, Retail
Logi-Serve identifies high-performers in auto dealership parts departments
customer profile

Logi-Serve worked with a European network of automotive dealerships to improve service and sales performance in the Parts Department. Logi-Serve successfully predicted employees who provided superior Service and Sales performance compared to their peers.

Customer

MSXI offers a best-in-class People@Retail training program specialized for automotive retail dealerships designed to improve employee performance in key service and sales roles. Logi-Serve worked closely with MSXI and the OEM to improve service and sales associated with the Parts Department.

Challenge

Our client sought to diagnose the sales and service capabilities of their Parts Department staff and identify areas for improvement.

Solution

Logi-Serve implemented our Service and Sales Assessment and created two customized benchmarks for the Parts Department staff—one for sales-oriented positions, and another for primarily service-oriented positions. The benchmarks were based on competency profiles of the client’s top-performing incumbent employees.

Results

For each incumbent, the assessment provided both an overall score, as well as scores for each of the specific service-oriented competencies. The scores were used to create customized training for the sales personnel.

The scoring benchmark successfully predicted the performance of the Parts Department personnel assessed. Those who scored higher on the Logi-Serve assessment were more likely to have been evaluated by supervisors as being stronger than their co-workers in both sales and service.

 

Enterprise assessment suite

Smarter assessments that predict performance and improve outcomes

Logi-Serve’s employee assessment platform provides a comprehensive suite of tools that identity the best candidates, maximize employee performance, and improve business outcomes.

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Job previews that target candidates and improve your recruitment efficiency

Logi-Serve’s Realistic Job Preview enriches standard job postings with an interactive preview of open positions. It informs job seekers and collects actionable data for employers to refine their recruitment strategies.

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Logi-Serve helps companies improve critical business outcomes

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Jeff Christofis Vice President, Kelly Services Logi-Serve has embraced the latest concepts in behavioral screening and their methodology is cutting edge.
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JoAnne Kruse Chief Human Resources Officer, American Express Global Business Travel Logi-Serve has taken assessment science to a new level of insight.
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Pablo Vaquero Quality Manager Ford Iberia There’s simply no replacement for positive, engaged service employees. The trick is finding employees that can perform quality customer minded service.
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