• Customer stories
  • Consumer Technology & Retail
Logi-Serve delivers an outstanding candidate experience for job candidates
customer profile

Contact center positions can be difficult to fill with quality applicants. Efforts to “weed-out” inferior candidates are hampered by a poor applicant experience which can often end up repelling good candidates because the experience is so negative. Our client incorporated Logi-Serve’s efficient Triangulation Science™ to increase the speed of assessing and selecting candidates who have the aptitude to be successful in at-home sales and service positions. The results were powerful, with completion rates above 95% and strong KPI alignment.

Customer

A contact center solution provider managing an outsourced customer service program for a global Fortune 20 technology client.

Challenge

Provide an engaging and user-friendly assessment experience for job candidates that attracts them to the position and enhances the client’s brand.

Solution

Logi-Serve implemented our Service Assessment, giving candidates an appealing interactive visual assessment experience that features graphical simulations of situations they’d face in the client workplace.

Results

The assessment not only helped the client find the best candidates—the feedback from job-seekers revealed that 98% found the assessment to be engaging, and said they would recommend the outsource company to friends who were looking for a job.
 

Enterprise assessment suite

Smarter assessments that predict performance and improve outcomes

Logi-Serve’s employee assessment platform provides a comprehensive suite of tools that identity the best candidates, maximize employee performance, and improve business outcomes.

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Realistic Job Preview

Job previews that target candidates and improve your recruitment efficiency

Logi-Serve’s Realistic Job Preview enriches standard job postings with an interactive preview of open positions. It informs job seekers and collects actionable data for employers to refine their recruitment strategies.

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Logi-Serve helps companies improve critical business outcomes

Customer Testimonial
Jeff Christofis Vice President, Kelly Services Logi-Serve has embraced the latest concepts in behavioral screening and their methodology is cutting edge.
Customer Testimonial
JoAnne Kruse Chief Human Resources Officer, American Express Global Business Travel Logi-Serve has taken assessment science to a new level of insight.
Customer Testimonial
Pablo Vaquero Quality Manager Ford Iberia There’s simply no replacement for positive, engaged service employees. The trick is finding employees that can perform quality customer minded service.
Our Customers