Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Logi-Serve is fortunate to benefit from the experience, acumen, and guidance of an accomplished advisory board. Learn more about the members.
Vice President, National Committee on United States-China Relations
Jan Carol Berris’s directs all program activities of the Committee. She has been actively involved in preparation and operations for U.S. visits by hundreds of Chinese delegations, including the 1972 Chinese Ping Pong Team, the first PRC group to come to the U.S. At the request of the State Department, she coordinated Chinese press activities during Premier Deng Xiaoping’s 1979 visit. More ›
Mr. Warren Coville is a retired photographer, portrait studio owner, and photo-finishing supplier. After serving in the US Army as an aerial photographer during WWII, Mr. Coville spent the next four decades in the photography industry retiring in 1985 as CEO of Guardian Photo Division of Guardian Industries Corp. of which he was one of the founders. In 1966 after two years of study while running his business interests, Mr. Coville earned an MBA from Michigan State University. More ›
Executive Fellow, Center for Digital Strategies – Tuck School of Business
Mark Lange is a technology and investment firm advisor with three decades of public sector, private equity and venture development experience. He provides executive and advisory services to public and private companies, venture and private equity funds, international humanitarian agencies and non-profits. More ›
Logi-Serve Technical Advisor
David Raccah is a Bay Area technology expert with more than two decades experience as a software architect at technology companies ranging from startups to multinationals. Among his key roles include serving most recently for four years as lead architect at LinkedIn, spending five years as a distinguished architect at eBay and nearly two years as an architect at Microsoft. More ›
Vice President, General Counsel, Secretary & Chief Compliance Officer, Delphi
Mr. Sherbin’s responsibilities as chief compliance officer for Delphi include corporate oversight and adherence to corporate standards, as well as enforcing formal compliance controls and established processes. More ›
Brent Triest was a practicing attorney for approximately 15 years before becoming a consultant in the early 1990s with Independence One Capital Management Corporation. While there, he provided investment portfolio and administrative services to the Trust Department of Michigan National Bank. Since 1992, he has been the manager of several private equity firms. More ›
Professor of Management, Cornell University – School of Hotel Administration
Bruce is a Professor of Management at the School of Hotel Administration. Since joining the faculty in 1992, he has taught courses in human resources management for undergraduate, graduate, and executive audiences throughout North America, Europe, the MEA, and Asia. Bruce’s research examines a wide range of strategic and operational HR topics, including the impact of training initiatives on unit and firm performance, employee retention, employment law, and leadership. More ›
Peter Wilde is a seasoned veteran of the hospitality industry and has been the managing director of the Townsend Hotel since 1999. His more than 30 years of experience across the country includes tenures as West Coast’s director of operations for Noble House Hotels and Resorts, general manager of All Nippon Airlines Hotel in San Francisco, as well as vice president of human resources of Hyatt Hotels and Resorts, and director of Hyatt’s Re-Engineering Project. More ›