Logi-Serve Completes Study to Validate Assessment Tool for Internal Use by American Express Global Business Travel


Logi-Serve announced today that it completed an internal validation study in partnership with American Express Global Business Travel (GBT) to evaluate their use of Logi-Serve assessment to predict high performance when hiring candidates to its travel counselor positions.

The company said that GBT has studied the relationship between high Logi-Serve assessment scores – which measure nine service-related competencies – and a range of its own key performance indicators for travel counselors. It found evidence that utilization of the Logi-Serve assessment can help them to more accurately predict service excellence early in the recruiting process. JoAnne Kruse, Chief Human Resources Officer, American Express Global Business Travel, said: “Our mission is to deliver exceptional business travel experiences. An important part of that experience is the traveler’s interaction with our Travel Counselors. Logi-Serve has taken assessment science to a new level of insight. It can help us predict high performance in the service space, as well as begin to quantify the financial impact on how the travel counselor position drives revenue and value to our core business.”

“We’re honored to serve American Express Global Business Travel worldwide,” said Eric Krohner, Logi-Serve Founder and CEO. “Our collaboration clearly demonstrates Logi-Serve’s ability to advance the state-of-the-art in predicting individual performance by tying rigorous assessment science to financial and business impact. The results we achieved for GBT are consistent with those we’ve obtained for other clients in a wide range of fields.”

About Logi-Serve;
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes. To learn more, visit:

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