Logi-Serve worked with a North American network of automotive dealerships to improve its hiring processes for three critical roles: Finance & Insurance Manager, Sales Consultant and Service Advisor. The Logi-Serve Assessment successfully differentiated the best performers from the also-rans.Customer
MSXI offers a best-in-class People@Retail training program specialized for automotive retail dealerships designed to improve employee performance in key service and sales roles. Logi-Serve worked closely with MSXI and the OEM's U.S dealership groups to identify people that possess high service aptitude and the ability to provide excellent customer experiences.Challenge
Identify the best retail employees in an industry where competitors are increasingly differentiated by their ability to deliver superior customer experiences.Solution
Logi-Serve implemented our Service and Sales Assessment for three separate positions—Sales Consultant, Service Advisor, and F&I Manager—along with unique, customized position benchmarks for each. The benchmarks were created using the competency profiles of the client’s top-performing incumbent employees in each of the three respective roles.Results
The Logi-Serve Assessment successfully differentiated the best performers from the also-rans.
Those scoring higher on the Logi-Serve assessment were twice as likely to receive positive customer feedback on their performance, and were two-thirds less likely to be the subject of customer complaints.