Contact center positions can be difficult to fill with quality applicants. Efforts to “weed-out” inferior candidates are hampered by a poor applicant experience which can often end up repelling good candidates because the experience is so negative. Our client incorporated Logi-Serve’s efficient Triangulation Science™ to increase the speed of assessing and selecting candidates who have the aptitude to be successful in at-home sales and service positions. The results were powerful, with completion rates above 95% and strong KPI alignment.Customer
A contact center solution provider managing an outsourced customer service program for a global Fortune 20 technology client.Challenge
Provide an engaging and user-friendly assessment experience for job candidates that attracts them to the position and enhances the client’s brand.Solution
Logi-Serve implemented our Service Assessment, giving candidates an appealing interactive visual assessment experience that features graphical simulations of situations they’d face in the client workplace.Results
The assessment not only helped the client find the best candidates—the feedback from job-seekers revealed that 98% found the assessment to be engaging, and said they would recommend the outsource company to friends who were looking for a job.