Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Logi-Serve is designed for a wide range of industry sectors, including:
- “Big Box” Retailers
- Quick-Service Outlets
- Standard Retailers
- Regional Retailers
- Luxury Boutiques
Customers who have walked out of a store because of poor customer service in the past 12 months.
Inc. Magazine (11/2011)
Retail organizations have long observed that a focus on sales and service excellence translates to smoother operations, greater employee engagement, higher customer loyalty, and increased customer satisfaction ratings.
Logi-Serve is positioned to positively impact retail like no other assessment test on the market. Our key competencies can predict business outcomes critical to the retail sector including:
- Improving absenteeism and turnover rates
- Increasing productivity, sales, customer satisfaction, and profitability
Logi-Serve captures data through our unique Visual Logic™ storyboarding software and reports findings through our benchmark reporting system. These enable you to recruit, develop and test employees who deliver maximum customer, financial, and operational outcomes. Our branding system can help you instill your brand and values among employees companywide.
In addition, our reporting engine allows senior management to conduct effective workforce assessment by aligning positions across key areas, such as engagement, trainability, reactivity awareness, and service charisma.
Logi-Serve even reports back in real-time the estimated added dollar value of selecting and developing people who receive the highest Logi-Serve test scores.