Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Customers who have walked out of a store because of poor customer service in the past 12 months.
Inc. Magazine (11/2011)
Building a company’s culture is hard. But it’s vital.
The development of a cohesive culture leads to a stronger brand and more loyal customers.
The path to this goal requires communicating your business model and values. Employees need not only to understand, but to reflect, what sets your company apart.
Commitment to service excellence – a crucial ingredient in any successful business formula – requires buy-in at all levels of the company, from senior management, to middle management, down to frontline staff. It also requires employees with the personal aptitude for handling customers effectively.
That’s why companies need to give managers and employees tools that let them develop their ability to:
- Manage their communication, emotions, and strategies for dealing with customers
- Encourage healthy self-esteem, self-knowledge, and self-confidence
- Empower employees to hone their unique talents
Logi-Serve’s software allows you to select and develop the best people, as well as embed your company values and brand through its unique Visual Logic storyboarding system. It’s the right test to accurately hire and develop individuals ready and able to absorb the core values and key organizational cues required in successful customer interactions.
No matter what type of business service you provide, Logi-Serve lets you build a staffing model that supports your standards.