Solutions

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

Business Services

64%

Customers who have walked out of a store because of poor customer service in the past 12 months.

Inc. Magazine (11/2011)

Building a company’s culture is hard. But it’s vital.

The development of a cohesive culture leads to a stronger brand and more loyal customers.

The path to this goal requires communicating your business model and values. Employees need not only to understand, but to reflect, what sets your company apart.

Commitment to service excellence – a crucial ingredient in any successful business formula – requires buy-in at all levels of the company, from senior management, to middle management, down to frontline staff. It also requires employees with the personal aptitude for handling customers effectively.

That’s why companies need to give managers and employees tools that let them develop their ability to:

  • Manage their communication, emotions, and strategies for dealing with customers
  • Encourage healthy self-esteem, self-knowledge, and self-confidence
  • Empower employees to hone their unique talents

Logi-Serve’s software allows you to select and develop the best people, as well as embed your company values and brand through its unique Visual Logic storyboarding system. It’s the right test to accurately hire and develop individuals ready and able to absorb the core values and key organizational cues required in successful customer interactions.

No matter what type of business service you provide, Logi-Serve lets you build a staffing model that supports your standards.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.