Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Customers who have walked out of a store because of poor customer service in the past 12 months.
Inc. Magazine (11/2011)
The most successful automotive dealers are curbing turnover and increasing employee satisfaction because they know that customer satisfaction hangs in the balance. To make a difference in dealerships there are 4 areas to focus on to achieve improvements in employee and ultimately customer satisfaction:
- Improve the recruiting process
- Improve the hiring Process
- Improve the on-boarding process
- Offer continuous mentoring, training and development
Additionally, automotive dealership organizations have long observed that a focus on sales and service excellence translates to smoother operations, greater employee engagement, higher customer loyalty, and increased customer satisfaction ratings.
Logi-Serve’s software is positioned to positively impact the automotive OEM’s and their dealership communities like no other assessment test on the market. Our key competencies can predict employee service and sales performance and business outcomes critical to the automotive dealership and aftermarket sector including:
Logi-Serve’s software captures data through our unique Visual Logic™ storyboarding tool and reports findings through our benchmark reporting system. These enable you to recruit and develop employees who deliver maximum customer, financial, and operational outcomes. Our branding system can help you instill your brand and values among employees companywide.
In addition, our reporting engine allows senior management to conduct effective employee assessment by aligning positions across key areas, such as engagement, trainability, reactivity awareness, and service charisma.
Logi-Serve’s software even reports back in real-time the estimated added dollar value of selecting and developing people who receive the highest Logi-Serve test scores.