Solutions

Testimonials

  • Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

Automotive

70%

Customers who say they are willing to spend more with companies that provide superior customer service.

Inc. Magazine (11/2011)

The most successful automotive dealers are curbing turnover and increasing employee satisfaction because they know that customer satisfaction hangs in the balance. To make a difference in dealerships there are 4 areas to focus on to achieve improvements in employee and ultimately customer satisfaction:

  • Improve the recruiting process
  • Improve the hiring Process
  • Improve the on-boarding process
  • Offer continuous mentoring, training and development

Additionally, automotive dealership organizations have long observed that a focus on sales and service excellence translates to smoother operations, greater employee engagement, higher customer loyalty, and increased customer satisfaction ratings.

Logi-Serve’s software is positioned to positively impact the automotive OEM’s and their dealership communities like no other assessment test on the market. Our key competencies can predict employee service and sales performance and business outcomes critical to the automotive dealership and aftermarket sector including:

  • Improving the recruiting, hiring and on-boarding process and quality of hire
  • Improving absenteeism and turnover rates
  • Increasing productivity, sales, customer satisfaction, and profitability
  • Logi-Serve’s software captures data through our unique Visual Logic™ storyboarding tool and reports findings through our benchmark reporting system. These enable you to recruit and develop employees who deliver maximum customer, financial, and operational outcomes. Our branding system can help you instill your brand and values among employees companywide.

    In addition, our reporting engine allows senior management to conduct effective employee assessment by aligning positions across key areas, such as engagement, trainability, reactivity awareness, and service charisma.

    Logi-Serve’s software even reports back in real-time the estimated added dollar value of selecting and developing people who receive the highest Logi-Serve test scores.

    Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.