Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.
Logi-Serve has taken assessment science to a new level of insight.
Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.
Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.
Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.
We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.
Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.
HR and business leaders should evaluate Logi-Serve.
The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.
Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.
Using Talent Analytics to Maximize Your Recruiting Strategy
January 28, 2015
- Karen O’Leonard, Vice President, Benchmarking & Analytics Research, Bersin by Deloitte
- Dr. Chris Cunningham, Chief Science Officer, Logi-Serve, LLC
- Lawrence Gallant, Vice President, Quantitative Modeling & Operations Research, Logi-Serve, LLC
- Tom Kaminsky, Vice President, RPO Practice Lead – Americas, KellyOCG
For most organizations, the promise of Big Data remains unfulfilled. The vast majority of organizations are stuck in a reporting cycle, churning out lots of metrics, but few insights or solutions. The ability to measure, analyze, and optimize talent practices is now critical to business success.
Many HR organizations have recognized this need and are starting to invest more strategically in measurement and analytics. With a plethora of data, recruiting is an area ripe to take advantage of analytics. With the right tools and capabilities, this data can be turned into competitive advantage.
Join this webinar to learn:
- How to turn recruiting data into insights;
- Key steps to building an effective talent analytics capability; and
- How Kelly Services and Logi-Serve are using analytics to develop a more effective recruitment strategy.
Vice President, Benchmarking & Analytics Research
Bersin by Deloitte
Karen O’Leonard leads the talent analytics and benchmarking practice at Bersin by Deloitte. She is the author of the Factbook series, Bersin by Deloitte’s popular benchmarking studies in human resources, leadership development, learning & development and talent acquisition. Her more recent work involves identifying the key drivers of successful talent analytics teams, which has served as the basis for a set of research and tools that enable organizations to assess and improve their analytics capabilities. In addition, Karen has led several studies over the past year on leadership development practices in China. Prior to joining Bersin, Karen spent 15 years in research, product management, and corporate strategy for Silicon Valley companies Apple, Sun Microsystems, and eBay. With an M.B.A. degree and concentration in Quantitative Methods from Drexel University, Karen brings a solid background in research design and data analysis, together with a keen understanding of business issues, to her work at Bersin.
Dr. Chris Cunningham
Chief Science Officer
Chris serves as a UC Foundation Associate Professor and graduate faculty member in the Department of Psychology at the University of Tennessee at Chattanooga. He is also an Adjunct Clinical Assistant Professor for research in Internal Medicine at the University of Tennessee College of Medicine-Chattanooga. He teaches organizational and occupational health psychology, organizational development and change, and quantitative/qualitative research methods in the university’s graduate program in Industrial-Organizational psychology. Chris is Chief Science Officer for Logi-Serve, and the primary consultant for client measurement services at The Solution Group. He is involved with multiple healthcare industry research projects that seek to improve health and well-being for providers at work, as well as efficiency on the job.
Vice President, Quantitative Modeling & Operations Research
Lawrence has over twenty years of technical and project management experience developing and implementing quantitative models to improve the quality of corporate decision making. He has applied these skills to a wide array of challenging problems, including reducing risk in a complicated biotech supply chain, and developing money-saving fuel inventory policies for electric utilities.
The defining features of Lawrence’s approach consist of framing decision problems and their elements carefully and clearly, applying the best quantitative tool for the problem at hand, and then communicating results in a simple and eloquent manner.
Lawrence has also taught corporate courses in decision analysis and real option valuation. He earned his undergraduate degree in Mathematics from Brown University, and a master’s in Operations Research from Stanford University.
Vice President, RPO Practice Lead – Americas
An accomplished, entrepreneurial Human Capital Executive possessing the ability to lead diverse teams of professionals to achieve success within a variety of competitive industries, markets and functional areas. Strong operations, technical, and human capital experience complements a 25 year track record designing, developing and executing large-scale human capital programs, processes, and services in response to organizational change. Successfully manages executive-level strategic planning as a catalyst for scoping and executing business process, work redesign and human capital requirements that deliver sustainable results.
Responsible for leading the Americas RPO team to achieve new growth targets while expanding current client relationships and business opportunities. This includes managing and accelerating Kelly’s RPO brand and market position through effective thought leadership as well as working with operational business partners to ensure service delivery models and innovative solutions reflect the current and future needs of our clients.