• Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.

    Sterling Brown, VP of HRSt. Giles Hotels

  • Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.

    Loren Kennedy, VP of HRWorld Travel Holdings

  • Logi-Serve has taken assessment science to a new level of insight.

    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

  • Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.

    Kris Johnson, VP FitnessIn-Shape Health Clubs

  • Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.

    Jonathan Canger, VP Global TalentMarriott Vacations Worldwide

  • Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.

    VP Global Talent DevelopmentAmerican Express GBT

  • We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.

    Aviva Senior Life

  • Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.

    Pieter Van Rosmalen, Global VPMSXI

  • HR and business leaders should evaluate Logi-Serve.

    Ron Hanscome, Research VPGartner

  • The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.

    Carl Bennett, PrincipalDeloitte Consulting

  • Logi-Serve is providing very good reporting as well as a solution set that is helping improve business performance over time.

    Rob van Rijswijk, Director Business DevelopmentMSXI

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Luxury Jeweler Uses Logi-Serve to Identify Top Producing Sales and Service Providers

Business Challenge: Predicting Sales and Service Abilities

Posted on Nov 14 2012

About the Client
Michigan’s most trusted jeweler since 1977, Tapper’s offers an unparalleled level of customer service and an outstanding selection of the highest quality diamonds, fine designer jewelry and luxury timepieces. Tapper’s has been helping clients Mark the Moment of special occasions and lifecycle events for over 30 years. Tapper’s provides a luxury shopping experience with unparalleled customer service to all guests at all stores.

Luxury Jeweler Uses Logi-Serve to Identify Top Producing Sales and Service Providers image“I am excited to use Logi-Serve’s innovative technology continue to build on Tapper’s culture of world-class sales and service excellence.”Mark Tapper, President of Tapper’s

“We pride ourselves in providing an unmatched, tailored luxury shopping experience to every customer. Logi-Serve is a best-in-class, nationally recognized assessment tool to scientifically predict a prospect’s service and sales excellence — it just fits,” commented Mark Tapper, President of Tapper’s. “I am excited to use Logi-Serve’s innovative technology continue to build on Tapper’s culture of world-class sales and service excellence.”

Study Details
Tapper’s sales associates provide high-touch service at all their stores throughout the Midwest. Sales and service performance data were provided to the Logi-Serve science team for a group of Sales Associate incumbents who also completed the Logi-Serve assessment. From these data, an average sales per year and sales per hour figure was calculated for each employee, standardizing within-stores to address differences in the selling potential associated with specific store locations.

To understand the potential value of Logi-Serve to predict candidate potential for demonstrating high levels of service performance, supervisors provided service performance ratings for all Sales Associates along multiple dimensions (using the standardized Logi-Serve performance evaluation wizard).

Study Findings

  • Median annual sales were up by hundreds of thousands of dollars for Gold medalists versus Bronze and/or Silver medalists
  • Median sales per hour were also significantly higher for Gold medalists versus Bronze and/or Silver medalists.
  • Candidates with higher overall Logi-Serve scores were more likely to demonstrate a higher degree of service excellence along a variety of service performance rating dimensions, than those with lower overall Logi-Serve scores.
  • Candidates with higher scores on Logi-Serve composite indicators of important complex characteristics such as engagement potential and trainability, etc. had high probabilities of being stronger service performers than candidates with lower scores on these custom composites.

These findings highlight the use of Logi-Serve when trying to identify Sales Associates who have the potential to be excellent sales and service providers. Candidates with higher Logi-Serve scores have higher probabilities of being top sales and service providers within the organization.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.