Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve brings scientific rigor, innovation and flexibility to ensure we identify outstanding employees who live up to our purpose and values.
Logi-Serve has taken assessment science to a new level of insight.
Nothing is more important to us than delivering outstanding customer experiences, so our clients can stay fit, healthy and have fun.
Logi-Serve brings scientific rigor, innovation and flexibility ... to delight our customers at every encounter.
Logi-Serve offers a scientific, state-of-the-art customer service predictor that we believe will be an important part of our talent acquisition strategy.
We selected Logi-Serve because it can enable us to efficiently achieve our service goals and delight our residents.
Service excellence is key to the future of the dealership business model, and Logi-Serve brings a laser-like focus to this area.
HR and business leaders should evaluate Logi-Serve.
The Logi-Serve Assessment provides an objective way to tease out the secret chemistry that exists in high-performing employees.
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Europe’s Klarna Group Selects Logi-Serve as Key Tool for Assessing Job Candidates
Klarna Group serves more than 35 million consumers and works with 50,000 merchants in 18 markets
Posted on Jul 31 2015
FARMINGTON HILLS, MICH—JULY 20, 2015—Logi-Serve today announced that it has signed a multiyear agreement to provide Klarna Group, the leading European payment provider, with tools to evaluate candidates for customer-service positions.
Logi-Serve, a rapidly growing software-based talent assessment firm, said that it will provide its assessment tool to Klarna Group to select and develop employees in key positions that serve both end-user consumers and merchants. Klarna Group has more than 35 million consumers and works with 50,000 merchants in 18 markets.
Logi-Serve’s tool utilizes a patent pending visual logic™ storyboarding system and gamification platform that draws candidates through a series of questions and automatically cross-validates responses using its unique Triangulation™ science approach. Its real-time reporting and analytics engine enables fast, thorough, actionable data to inform hiring and promotion decisions.
Klarna Group will deploy the Logi-Serve tool as part of a broad global strategy to enhance its talent management and elevate customer service and customer experiences across the organization.
“To achieve our goal of becoming the world’s favorite way to buy, Klarna Group is relentlessly focused on providing world-class consumer experiences,” said Malcolm Kemp, Vice President of Human Resources, Klarna Group. “We believe Logi-Serve will help us achieve this by enabling us to hire and develop first-rate employees who share our obsession for great customer service and customer experiences.”
“To achieve our goal of becoming the world’s favorite way to buy, Klarna Group is relentlessly focused on providing world-class consumer experiences. We believe Logi-Serve will help us achieve this by enabling us to hire and develop first-rate employees who share our obsession for great customer service and customer experiences.”Malcolm Kemp, VP of Human Resources, Klarna Group
“We’re delighted that Klarna Group has selected Logi-Serve to help ensure they deliver the highest quality customer service and win deep customer loyalty,” said Eric Krohner, CEO and founder of Logi-Serve. “Its record of innovation and customer focus is a powerful endorsement of our assessment tool.”
About Klarna Group
Klarna was founded in Stockholm in 2005 with the idea to simplify buying. Today, Klarna is one of Europe’s fastest growing companies with more than 1,200 employees and activity on 18 markets. Klarna serves 35 million consumers and works with 50,000 merchants. Klarna’s goal is to become the world’s favorite way to shop by making buying online simpler, safer and more fun. For more information, visit www.klarna.com/us
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes.