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    Sterling Brown, VP of HRSt. Giles Hotels

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    Loren Kennedy, VP of HRWorld Travel Holdings

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    JoAnne Kruse, Chief HR OfficerAmerican Express GBT

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    Carl Bennett, PrincipalDeloitte Consulting

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    Rob van Rijswijk, Director Business DevelopmentMSXI

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Europe’s Klarna Group Selects Logi-Serve as Key Tool for Assessing Job Candidates

Klarna Group serves more than 35 million consumers and works with 50,000 merchants in 18 markets

Posted on Jul 31 2015

FARMINGTON HILLS, MICH—JULY 20, 2015—Logi-Serve today announced that it has signed a multiyear agreement to provide Klarna Group, the leading European payment provider, with tools to evaluate candidates for customer-service positions.

Logi-Serve, a rapidly growing software-based talent assessment firm, said that it will provide its assessment tool to Klarna Group to select and develop employees in key positions that serve both end-user consumers and merchants. Klarna Group has more than 35 million consumers and works with 50,000 merchants in 18 markets.

Logi-Serve’s tool utilizes a patent pending visual logic™ storyboarding system and gamification platform that draws candidates through a series of questions and automatically cross-validates responses using its unique Triangulation™ science approach. Its real-time reporting and analytics engine enables fast, thorough, actionable data to inform hiring and promotion decisions.

Klarna Group will deploy the Logi-Serve tool as part of a broad global strategy to enhance its talent management and elevate customer service and customer experiences across the organization.

“To achieve our goal of becoming the world’s favorite way to buy, Klarna Group is relentlessly focused on providing world-class consumer experiences,” said Malcolm Kemp, Vice President of Human Resources, Klarna Group. “We believe Logi-Serve will help us achieve this by enabling us to hire and develop first-rate employees who share our obsession for great customer service and customer experiences.”

Europe's Klarna Group Selects Logi-Serve as Key Tool for Assessing Job Candidates image“To achieve our goal of becoming the world’s favorite way to buy, Klarna Group is relentlessly focused on providing world-class consumer experiences. We believe Logi-Serve will help us achieve this by enabling us to hire and develop first-rate employees who share our obsession for great customer service and customer experiences.”Malcolm Kemp, VP of Human Resources, Klarna Group

“We’re delighted that Klarna Group has selected Logi-Serve to help ensure they deliver the highest quality customer service and win deep customer loyalty,” said Eric Krohner, CEO and founder of Logi-Serve. “Its record of innovation and customer focus is a powerful endorsement of our assessment tool.”

About Klarna Group
Klarna was founded in Stockholm in 2005 with the idea to simplify buying. Today, Klarna is one of Europe’s fastest growing companies with more than 1,200 employees and activity on 18 markets. Klarna serves 35 million consumers and works with 50,000 merchants. Klarna’s goal is to become the world’s favorite way to shop by making buying online simpler, safer and more fun. For more information, visit www.klarna.com/us

About Logi-Serve
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes.

Discover what Logi-Serve™ can do for your organization. Request a Live Demo Find out why more companies are turning to Logi-Serve™ for their people assessment needs.