Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
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Logi-Serve Completes Study to Validate Assessment Tool for Internal Use by American Express Global Business Travel
Logi-Serve is honored to serve American Express Global Business Travel worldwide
Posted on Nov 21 2016
FARMINGTON HILLS, MICH—Nov. 20, 2016—Logi-Serve announced today that it completed an internal validation study in partnership with American Express Global Business Travel (GBT) to evaluate their use of Logi-Serve assessment to predict high performance when hiring candidates to its travel counselor positions.
The company said that GBT has studied the relationship between high Logi-Serve assessment scores – which measure nine service-related competencies – and a range of its own key performance indicators for travel counselors. It found evidence that utilization of the Logi-Serve assessment can help them to more accurately predict service excellence early in the recruiting process. JoAnne Kruse, Chief Human Resources Officer, American Express Global Business Travel, said: “Our mission is to deliver exceptional business travel experiences. An important part of that experience is the traveler’s interaction with our Travel Counselors. Logi-Serve has taken assessment science to a new level of insight. It can help us predict high performance in the service space, as well as begin to quantify the financial impact on how the travel counselor position drives revenue and value to our core business.”
“Logi-Serve has taken assessment science to a new level of insight. It can help us predict high performance in the service space, as well as begin to quantify the financial impact on how the travel counselor position drives revenue and value to our core business."JoAnne Kruse, Chief Human Resource Officer, American Express Global Business Travel
“We’re honored to serve American Express Global Business Travel worldwide,” said Eric Krohner, Logi-Serve Founder and CEO. “Our collaboration clearly demonstrates Logi-Serve’s ability to advance the state-of-the-art in predicting individual performance by tying rigorous assessment science to financial and business impact. The results we achieved for GBT are consistent with those we’ve obtained for other clients in a wide range of fields.”
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes.
To learn more visit logi-serve.com