Service excellence is key to our business and to our industry. We selected Logi-Serve to help us achieve the best guest services possible.
Logi-Serve fills an assessment gap by focusing on external and internal service excellence. It is a very thoughtful and well-developed tool, clearly best in class.
Logi-Serve is supported by a team of industry experts and support staff. Logi-Serve is our key tool to select and develop our employees.
Logi-Serve's visual assessment system focuses on core areas of sales and service. The unique branding system aligns well with our brand focused culture.
Logi-Serve is a deep and scientifically valid tool. We find the tool user friendly, creative and results driven. We highly recommend it.
In our business service and sales carry our dealerships. Logi-Serve is the most efficient system we have seen that identifies key service competencies.
Logi-Serve delivers improvements in patient satisfaction ratings and builds greater consistency of service within our large diverse practice.
Our fitness center has always been known as a top service organization. Logi-Serve makes sustaining high service levels so much easier and more enjoyable.
Logi-Serve believes that market differentiation stems from true innovation. As an emerging force in the assessment-technology field, we are already changing what the market can — and should — expect from our industry. The Logi-Serve difference is based on our game-changing technology, our science-based, actionable results, and how we interact with our most valuable resource, our people.
What makes Logi-Serve unique?
- Current scientific research demonstrates that posing questions within the context of the job elicits accurate response from prospective hires and employees.
- Logi-Serve delivers this capability using a proprietary multi-dimensional testing method based on three valid assessment protocols (Triangulation Science).
- Our unique approach can prevent costly hiring mistakes and help develop employees to their full potential.
Logi-Serve’s patent-pending Triangulation™ science technology validates assessment data across multiple dimensions. This will place your company ahead of the curve in quickly and reliably determining the ability of candidates to deliver sales and/or service excellence.
Better, Faster Testing
- Our ultra-efficient Triangulation Science methodology achieves better results, faster than other assessment tools.
- With our focused approach, we can generate
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highly predictive results by asking fewer than 70 questions. That’s less than one-quarter of the number of items included in other leading assessments.
Visually Engaging User Experience
- Our Visual Logic® storyboarding appeals to an increasingly visual marketplace.
- By depicting real-world scenarios, our approach to assessment pushes candidates and employees to work through challenging situational judgment exercises. This avoids the intimidation, tedium and high drop-off rates associated with other assessment tools, leading to more accurate results.
Unique Response Gathering
- Logi-Serve’s interactive slider-bar response technology ensures increased intentionality and improved response range sensitivity. This reduces the likelihood that candidates will provide irrelevant responses.
User Response Technology
Logi-Serve’s interactive slider-bar response technology ensures increased intentionality and improved response range sensitivity. This reduces the likelihood that candidates will provide irrelevant responses.
Gold Standard Validation
- Logi-Serve has been developed and validated by leading industrial-organizational psychologists specialized in crafting valid evaluation and assessment tools.
- Logi-Serve is among the only assessments on the market that meet strict validation requirements, including face, content, construct, and criterion-related elements. In addition to this validation support, the Logi-Serve system is designed to minimize the risk of legal challenges including adverse impact.
Logi-Serve demonstrates three types of validity. Most others demonstrate only one type.
True Business Value Alignment
Logi-Serve’s Triangulation Science evaluates and predicts proven business competencies that align with results. Logi-Serve includes a configurable and automated benchmarking system that allows clients to tailor reports to fit company position and organizational standards.
Logi-Serve’s system drives straight-line linkages between employee behavior, customer behavior and net financial return. Companies can now predict true business outcomes including showing increases in customer satisfaction, increased productivity and net monetary gains.
Logi-Serve links competencies and behaviors that generate real, measurable results such as:
- Increased customer satisfaction
- Increased customer loyalty
- Higher quality of hire
- Greater employee productivity
- Reduction in unwanted turnover