“Logi-Serve’s innovative assessment system increases the strategic value of KellyOCG recruiting,” said Jeff Christofis, Vice President and KellyConnect Operations Lead, KellyOCG. “We’ve been searching for an assessment company that matches our thirst for innovation with technology that generates high service and sales performance. We found this combination in Logi-Serve. Their visual storyboarding assessment pre-qualifies candidates against validated competencies to drive customer service quality and better business outcomes.”
“We are proud to be filling an important need for KellyOCG,” said Eric Krohner, Logi-Serve Founder & CEO. “Kelly® is known for its pursuit of recruiting excellence for their clients. Logi-Serve delivers a unique tool for business that offers a very strong psychometric pedigree that is visual, engaging and laser focused on service and sales excellence, and fully enabled for mobile devices. We are privileged to be providing this difference to Kelly and their valued clients,” noted Krohner.
KellyOCG, named by the International Association of Outsourcing Professionals® (IAOP®) to the Leaders category for the 2014 Global Outsourcing 100 for the third consecutive year, is always looking to raise the standards of excellence by hiring the highest quality and best-performing staff for their clients. They will now benefit from the deployment of a tool that can lower employee turnover, predicts job candidates’ customer-service ability and potential to deliver excellent customer experiences.
KellyOCG is a global leader in innovative talent management solutions in the areas of Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), Contingent Workforce Outsourcing (CWO), including Independent Contractor Solutions, Human Resources Consulting, Career Transition and Executive Coaching and Development, and Executive Search. Further information about KellyOCG may be found at kellyocg.com.
About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe, Kelly provided employment to approximately 540,000 employees in 2013. Revenue in 2013 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn, & Twitter.
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes. To learn more visit: www.logi-serve.com and connect with us on Facebook, LinkedIn, & Twitter.]]>
Training field techs on sales skills isn’t as easy as putting them in front of an instructional video, especially when most organizations don’t have their field techs in one central location at a given time. Finding good training tools that are interactive and provide real-time instruction is half the difficulty in training techs.
Here are four unique software solutions for mobile sales training:
Growth Development Associates, a sales and management training company, offers 16 mobile apps that provide sales coaching and target specific skills. The apps, each costing about $10, are designed to train for every point in the sales path with mobile apps titled “Establishing Rapport” and “Closing for Commitment.” Each mobile training course discusses best practices, provides examples and gives a jumping-off point to get started. While the apps provide actionable advice, CEO Eric Richardson says they are not a substitute for fundamental training. Their use case is prepping someone before a client meeting or providing a skill refresher, not teaching from square one.
Logi-Serve, a software company that manages the entire lifecycle of sales and service employees from recruiting to training, uses interactive and situational training to put employees in real-life customer interaction scenarios. With the mobile-ready platform, accessible on any smartphone, an employee is, for example, presented with an angry customer who wants a full refund for the service provided, and must choose the best answer from the ones provided. The scenario is then detailed in a storyboard where the employee can view the entire interaction, starting with the complaint, the response and the follow-up question. This type of interaction with sequential decisions addresses real-life situations much better than one-off topics.
Aurasma, an augmented reality platform, allows field techs to access information about various parts and maintenance procedures simply by pointing their smartphone cameras at the part in question. The augmented reality app, available for free on iPhone and Android, detects the part and automatically plays relevant pre-recorded videos, allowing each organization to customize the app to its operations and product suite.
With a high target quota to hit, salespeople often undergo stress and anxiety, which is why the Inside Sales Training app, available for $3 on Android, is designed to help them relax and remain productive. Designed by Prajnu, Inc., a developer of self-improvement apps, the program focuses on visualization and relaxation through guided meditation, which employees can access prior to receiving sales training.
A few more training apps that are worth checking out:
See original article from The Smart Van: http://thesmartvan.com/blog/2014/02/25/25798/4-mobile-sales-training-programs-for-field-techs-on-the-go/]]>
See original article from The Smart Van:
Logi-Serve today announced that Joe Giniel, a seasoned technology sales leader, has accepted the position of Vice-President of Sales.
“Logi-Serve is honored to have Joe Giniel join our illustrious executive team,” said Eric Krohner, Logi-Serve’s president and CEO. “We know we have built a really special tool for business. You don’t have to take my word for it you can ask our partners, customers and leading experts and analysts such as John Sumser, Elaine Orler and Josh Bersin. We are confident that Logi-Serve’s unique approach to assessment and development technology is transformative, precise and exactly what the market is waiting for. However, it is exceptional people like Joe Giniel and the rest of our talented leadership team, who help us fulfill our potential to capture substantial market share and make a serious contribution to the Human Capital Management category.”
Giniel is a veteran in the Human Capital Management Software as a Service (SaaS) industry and has extensive experience in market-disrupting software technologies.
Prior to joining Logi-Serve, Giniel was one of the pioneering members of the sales team at SuccessFactors and helped build the company from less than $5M in revenue to the eventual $3.4B acquisition. He is excited about the opportunity to build sales and generate revenue in his new role, noting that, “Early on SuccessFactors led the marketplace because it was a well-constructed and disruptive talent management technology that delivered financial impact and was backed by a strong sales and marketing focus. I see the same strengths in Logi-Serve.” Giniel adds, “With Logi-Serve’s flexible multi-product architecture, scientific rigor, Triangulation Science™ testing methodology, immersive and visual user experience, financial impact alignment, and reporting insights I see a similar opportunity to accelerate sales and take Logi-Serve to the next level and beyond.”
About Joe Giniel
Joe Giniel is the Vice President of Sales at Logi-Serve. A veteran in the Human Capital Management Software as a Service (SaaS) industry, Giniel has extensive experience in market-disrupting software technologies. Joe has 15+ years of progressive responsibility in sales and sales management positions. Previous employers include Ceridian and SuccessFactors (acquired by SAP in 2012), where he won numerous President’s Club awards as a Sales Executive. Giniel was one of the pioneering members of the SuccessFactors sales team and helped build the company from less than $5M in revenue to the eventual $3.4B acquisition by SAP. Joe’s specialist sales experience includes advising clients on HRIS, Performance Management, Goal Management, Succession Planning, Compensation Management, 360 Reviews, and Talent Management. He is relentlessly focused fostering long term relationships with clients. Joe holds a Bachelor of Science degree from Michigan State University.]]>
Joe Giniel is the Vice President of Sales at Logi-Serve. A veteran in the Human Capital Management Software as a Service (SaaS) industry, Giniel has extensive experience in market-disrupting software technologies.
Joe has 15+ years of progressive responsibility in sales and sales management positions. Previous employers include Ceridian and SuccessFactors (acquired by SAP in 2012), where he won numerous President’s Club awards as a Sales Executive. Giniel was one of the pioneering members of the SuccessFactors sales team and helped build the company from less than $5M in revenue to the eventual $3.4B acquisition by SAP.
Joe’s specialist sales experience includes advising clients on HRIS, Performance Management, Goal Management, Succession Planning, Compensation Management, 360 Reviews, and Talent Management. He is relentlessly focused fostering long term relationships with clients.
Joe holds a Bachelor of Science degree from Michigan State University.]]>
Read the original blog post from Josh Bersin here:
Apr 29 01:00 PM-02:00 PM EST
Make your reservation here: http://www.logi-serve.com/webinar-savethedate.html
No successful business would dream of intentionally alienating a new customer in their first encounter. So, why do companies routinely disaffect potential employees – whom they consider their most important resource – by subjecting them to an unpleasant application and screening process?
Given the difficulty of recruiting top-notch workers in today’s workplace, it makes little sense that the assessment phase so often goes wrong. The candidate review process often involves a lengthy application procedure, followed by an equally lengthy, automated assessment that is dry, impersonal and monotonous. All too often, candidates drop out before they complete the process – and often have a sharply diminished perception of the brand they aspired to work for. It doesn’t need to be this way.
In this webinar, the presenters will provide insights into strategies for turning the prehire assessment into a positive opportunity – one that enhances a candidate’s view of the brand and builds their excitement for the job for which they are applying.
Specific topics that will be covered include:
Dr. Charles Handler is a thought leader, analyst, and practitioner in the talent assessment and human capital space. He presently serves as Executive Scientist at Logi-Serve, a talent assessment company that leverages selection science and technology to help clients deliver direct and quantifiable returns through their employee selection processes. Before joining Logi-Serve, Dr. Handler spent 12 years as the president and founder of Rocket-Hire, a vendor neutral consultancy dedicated to creating and driving innovation in talent assessment. Through his work with Rocket-Hire Dr. Handler helped companies such as Intuit, Wells Fargo, KPMG, Scotia Bank, Hilton Worldwide, and Humana to design, implement, and measure impactful employee selection processes. His work with Rocket-Hire and his prior positions as a psychometrician, systems consultant, product developer, and industry analyst provide Dr. Handler with the experience and ability to see both the big picture and the technical details required to create effective, legally defensible employee selection systems. Through his prolific writing for media outlets such as ERE.net, his work as a pre-hire assessment analyst for Bersin by Deloitte, and worldwide public speaking, Dr. Handler serves as a futurist and evangelist for the talent assessment space. Dr. Handler holds a M.S. and Ph.D. in Industrial/Organizational Psychology from Louisiana State University.
Vice President, Leadership & Succession Research
Bersin by Deloitte
Kim Lamoureux has more than 20 years of professional experience in talent management, with a primary focus on leadership development, succession planning and talent acquisition. She leads Bersin by Deloitte’s Leadership Development research practice. In this capacity, she is responsible for setting research priorities, overseeing all research initiatives, and aligning research with membership needs. Kim also helps clients to solve their most complex leadership challenges, including leadership strategy, leadership and executive development, high potential identification, leadership assessment, career management, succession management, and talent mobility. With more than 200 works published, Kim is a recognized thought leader in the leadership development industry and a frequent speaker at key industry events. Prior to joining Bersin, she held several talent and development management positions throughout her 13-year career as a practitioner at Textron Inc., a $12 billion global multi-industry manufacturer and service provider.]]>
Read the original blog post from Josh Bersin here:
Logi-Serve announced today that Amerisure Mutual Insurance Co. has signed a multi-year license to utilize its assessment and development tool to help drive its strategy of continuing to raise service-quality levels.
Amerisure, an A-rated insurance carrier specializing in mid-sized commercial enterprises focused in construction, manufacturing and healthcare, will begin rolling out Logi-Serve to help select candidates with outstanding service skills, as well as to develop those abilities in existing staff.
Amerisure is the latest addition to a growing list of companies across the U.S. that are using Logi-Serve, including the second largest employer in the U.S, MSX International and Max Brenner International.
“Enhancing Amerisure’s customer experience and improving service qualities are key priorities for us,” said Matt Bertman, director of Organizational and Leadership Development, Amerisure. “We partnered with Logi-Serve to provide an important organizational tool to keep Amerisure ahead of our competition. This tool delivers an additional resource in continuing to offer the highest level of service to our partner agencies and policyholders.”
“Amerisure has built its business with the understanding that organizations grow and become profitable by creating a culture of service excellence,” said Eric Krohner, president and CEO, Logi-Serve. “Logi-Serve is a perfect fit to help it further this objective so that Amerisure can continue to thrive in any business environment.”
About Amerisure Insurance
Amerisure Mutual Insurance Company, a stock insurer, is a property and casualty insurance company with experience insuring American businesses since 1912. Amerisure and its affiliates target mid-sized commercial enterprises in manufacturing, construction and healthcare through strategically located Core Service Centers across the United States. For more information, visit www.amerisure.com.