Greg Caplan is Director of Sales at Logi-Serve. He has been in the SaaS world for fifteen years including a decade of experience selling Applicant Tracking Systems and Talent Sourcing products. Greg helped both Taleo Business Edition and Jobvite grow from virtually unknown entities to products used globally today. Most recently at Jobvite, Greg was instrumental in helping the company grow from 15 customers to 1600+. Greg’s customers included National Semiconductor, Lands’ End, and Netflix. Greg has a strong focus on helping companies select and purchase software that will profoundly impact the culture and quality of hire for lasting business results.
Greg holds a Bachelor of Arts degree in International Relations from Boston University.]]>
Bruce is a Professor of Management at the School of Hotel Administration. Since joining the faculty in 1992, he has taught courses in human resources management for undergraduate, graduate, and executive audiences throughout North America, Europe, the MEA, and Asia. Bruce’s research examines a wide range of strategic and operational HR topics, including the impact of training initiatives on unit and firm performance, employee retention, employment law, and leadership. He has presented his work at numerous regional, national, and international conferences, and his research has been published in diverse outlets such as the Journal of Applied Psychology, the Cornell Hospitality Quarterly, and the University of Pennsylvania Journal of Labor and Employment Law. Bruce’s sponsors for research and consulting include Four Seasons, Hilton, Mövenpick, Uno Chicago Grill, and Wynn Resorts, and he has been cited in USA Today, the New York Times, the Orlando Sentinel, and other popular press outlets. Bruce is also an Associate Editor and the former Editor of the Cornell Hospitality Quarterly, and serves as a Vice President for the International Network of Business and Management Journals.
Bruce enjoys spending time with his wife Jessica, son Peyton, daughter Adelaide, and two Boston Terriers, Rocco and Sachi. As a Colorado native, he loves the outdoors – hiking, skiing, climbing, birding, and similar pursuits. He also plays bass guitar in a local rock-and-roll cover band.]]>
Dr. Charles Handler is a thought leader, analyst, and practitioner in the talent assessment and human capital space. He presently serves on the advisory board for Logi-Serve, a talent assessment company that leverages selection science and technology to help clients deliver direct and quantifiable returns through their employee selection processes. Before working with Logi-Serve, Dr. Handler spent 12 years as the president and founder of Rocket-Hire, a vendor neutral consultancy dedicated to creating and driving innovation in talent assessment. Through his work with Rocket-Hire Dr. Handler helped companies such as Intuit, Wells Fargo, KPMG, Scotia Bank, Hilton Worldwide, and Humana to design, implement, and measure impactful employee selection processes. His work with Rocket-Hire and his prior positions as a psychometrician, systems consultant, product developer, and industry analyst provide Dr. Handler with the experience and ability to see both the big picture and the technical details required to create effective, legally defensible employee selection systems. Through his prolific writing for media outlets such as ERE.net, his work as a pre-hire assessment analyst for Bersin by Deloitte, and worldwide public speaking, Dr. Handler serves as a futurist and evangelist for the talent assessment space. Dr. Handler holds a M.S. and Ph.D. in Industrial/Organizational Psychology from Louisiana State University.]]>
Logi-Serve is one of just four companies recognized in the annual report, published by Gartner, the world’s leading IT research and advisory firm. Gartner identifies “Cool Vendors” each year; the field of Human Capital Management Software, like all others, is judged on three criteria: innovation, impact, and intrigue.
According to Gartner, “This research showcases innovations in adaptive learning, talent assessments, operations and workforce intelligence, and digitized HR document management. HR and HR IT leaders should look beyond their traditional vendors for innovations in human capital management software.”
Eric Krohner, Founder and CEO, of Logi-Serve, said: “Gartner combs the world for innovative companies to be included in its Cool Vendor survey and Logi-Serve is honored to be recognized. We believe Gartner’s analysis clearly shows that Logi-Serve is a potentially disruptive force in one of industry’s most important fields.”
Logi-Serve offers a unique system for organizations to screen and develop individuals who excel in universally valued business competencies. In addition to Gartner’s “Cool Vendor” recognition, the company has been recognized as ground breaking for its scientific rigor, Triangulation Science™ testing methodology, immersive and visual user experience, financial impact alignment, and reporting insights by many industry analysts and experts including Josh Bersin, Dr. Dan Biddle and Dr. J. Bruce Tracey from the Cornell University’s School of Hotel Administration, to name a few. To date, Logi-Serve has been selected by leading corporations across retail, hospitality, financial services, call centers, automotive, healthcare, transportation, supply chain, business and government services.
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi- Serve offers the market’s most direct link to predicting and shaping business outcomes.
For more information view the Logi-Serve website at www.logi-serve.com, email email@example.com or call 1 (800) 698-0403.
Connect with us on Facebook, LinkedIn, & Twitter.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
¹Gartner “Cool Vendors in Human Capital Management Software, 2014” by Yvette Cameron, Ron Hanscome, and Jeff Freyermuth, 02 May 2014.
Click here to view this release on PRWeb.]]>
Logi-Serve’s visual storyboarding platform and business analytics system enables organizations to achieve and maintain sales and service excellence. PeopleAssessments online testing enables its global customers to improve sales and service quality and ensures managers and leaders have the aptitude to perform and lead the organization.
“The marketplace will benefit from the outstanding science and technology platform that Logi-Serve has pioneered for accurately predicting an individual’s ability to provide quality customer service and sales as well as predict customer experiences,” said PeopleAssessments Chief Scientist, Dr. Tom Janz. “Service excellence is key to the future of the business world. It is the main reason that companies earn and retain customers and Logi-Serve brings a laser-like focus to this area. This new tool is complementary to our own mental ability, safety and behavioral interviewing assessment products which are based on predictive science to provide strong business value.”
Logi-Serve simulates real-life workforce situations that predict key competencies to improve the process of selecting and developing employees. This generates a pool of talent for seeding, training and building a performance improvement culture, which helps grow an organization’s bottom line and increases customer loyalty and satisfaction.
“Logi-Serve is delighted that Dr. Janz and his team will help bring Logi-serve to market,” said Eric Krohner, president and CEO, Logi-Serve. “PeopleAssessments solution is based on strong psychometric experience and rigor. We have the utmost respect both for Dr. Janz’s commitment to helping his clients and the extent of his network of contacts to expand our market reach and generate revenue for both companies.”
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes. To learn more visit: www.logi-serve.com
PeopleAssessments provides assessment solutions for companies that want to hire better people, faster, for less total cost. They balance commitment to science-based best practices with a passion for leveraging the power of the web. PeopleAssessments.com has recently released its Leadership Team Services to bring the power of People Science to making sure that the right people are driving the bus, and that they make the best use of all of their strengths to help each other create a Championship Team, not a team of leaders who are champions in their own mind.
Learn more about PeopleAssessments http://peopleassessments.com/]]>
“Logi-Serve’s innovative assessment system increases the strategic value of KellyOCG recruiting,” said Jeff Christofis, Vice President and KellyConnect Operations Lead, KellyOCG. “We’ve been searching for an assessment company that matches our thirst for innovation with technology that generates high service and sales performance. We found this combination in Logi-Serve. Their visual storyboarding assessment pre-qualifies candidates against validated competencies to drive customer service quality and better business outcomes.”
“We are proud to be filling an important need for KellyOCG,” said Eric Krohner, Logi-Serve Founder & CEO. “Kelly® is known for its pursuit of recruiting excellence for their clients. Logi-Serve delivers a unique tool for business that offers a very strong psychometric pedigree that is visual, engaging and laser focused on service and sales excellence, and fully enabled for mobile devices. We are privileged to be providing this difference to Kelly and their valued clients,” noted Krohner.
KellyOCG, named by the International Association of Outsourcing Professionals® (IAOP®) to the Leaders category for the 2014 Global Outsourcing 100 for the third consecutive year, is always looking to raise the standards of excellence by hiring the highest quality and best-performing staff for their clients. They will now benefit from the deployment of a tool that can lower employee turnover, predicts job candidates’ customer-service ability and potential to deliver excellent customer experiences.
KellyOCG is a global leader in innovative talent management solutions in the areas of Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO), Contingent Workforce Outsourcing (CWO), including Independent Contractor Solutions, Human Resources Consulting, Career Transition and Executive Coaching and Development, and Executive Search. Further information about KellyOCG may be found at kellyocg.com.
About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe, Kelly provided employment to approximately 540,000 employees in 2013. Revenue in 2013 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn, & Twitter.
Logi-Serve is rapidly distinguishing itself as the market’s leading assessment innovator for companies seeking to predict customer service ability, enhance customer experiences, increase sales and build a culture of sales and service excellence. Through patent pending science and tools that pose questions based on story-boarded scenarios, its use of advanced response gathering technology and a validated competency framework, Logi-Serve offers the market’s most direct link to predicting and shaping business outcomes. To learn more visit: www.logi-serve.com and connect with us on Facebook, LinkedIn, & Twitter.]]>
Training field techs on sales skills isn’t as easy as putting them in front of an instructional video, especially when most organizations don’t have their field techs in one central location at a given time. Finding good training tools that are interactive and provide real-time instruction is half the difficulty in training techs.
Here are four unique software solutions for mobile sales training:
Growth Development Associates, a sales and management training company, offers 16 mobile apps that provide sales coaching and target specific skills. The apps, each costing about $10, are designed to train for every point in the sales path with mobile apps titled “Establishing Rapport” and “Closing for Commitment.” Each mobile training course discusses best practices, provides examples and gives a jumping-off point to get started. While the apps provide actionable advice, CEO Eric Richardson says they are not a substitute for fundamental training. Their use case is prepping someone before a client meeting or providing a skill refresher, not teaching from square one.
Logi-Serve, a software company that manages the entire lifecycle of sales and service employees from recruiting to training, uses interactive and situational training to put employees in real-life customer interaction scenarios. With the mobile-ready platform, accessible on any smartphone, an employee is, for example, presented with an angry customer who wants a full refund for the service provided, and must choose the best answer from the ones provided. The scenario is then detailed in a storyboard where the employee can view the entire interaction, starting with the complaint, the response and the follow-up question. This type of interaction with sequential decisions addresses real-life situations much better than one-off topics.
Aurasma, an augmented reality platform, allows field techs to access information about various parts and maintenance procedures simply by pointing their smartphone cameras at the part in question. The augmented reality app, available for free on iPhone and Android, detects the part and automatically plays relevant pre-recorded videos, allowing each organization to customize the app to its operations and product suite.
With a high target quota to hit, salespeople often undergo stress and anxiety, which is why the Inside Sales Training app, available for $3 on Android, is designed to help them relax and remain productive. Designed by Prajnu, Inc., a developer of self-improvement apps, the program focuses on visualization and relaxation through guided meditation, which employees can access prior to receiving sales training.
A few more training apps that are worth checking out:
See original article from The Smart Van: http://thesmartvan.com/blog/2014/02/25/25798/4-mobile-sales-training-programs-for-field-techs-on-the-go/]]>
See original article from The Smart Van:
Logi-Serve today announced that Joe Giniel, a seasoned technology sales leader, has accepted the position of Vice-President of Sales.
“Logi-Serve is honored to have Joe Giniel join our illustrious executive team,” said Eric Krohner, Logi-Serve’s president and CEO. “We know we have built a really special tool for business. You don’t have to take my word for it you can ask our partners, customers and leading experts and analysts such as John Sumser, Elaine Orler and Josh Bersin. We are confident that Logi-Serve’s unique approach to assessment and development technology is transformative, precise and exactly what the market is waiting for. However, it is exceptional people like Joe Giniel and the rest of our talented leadership team, who help us fulfill our potential to capture substantial market share and make a serious contribution to the Human Capital Management category.”
Giniel is a veteran in the Human Capital Management Software as a Service (SaaS) industry and has extensive experience in market-disrupting software technologies.
Prior to joining Logi-Serve, Giniel was one of the pioneering members of the sales team at SuccessFactors and helped build the company from less than $5M in revenue to the eventual $3.4B acquisition. He is excited about the opportunity to build sales and generate revenue in his new role, noting that, “Early on SuccessFactors led the marketplace because it was a well-constructed and disruptive talent management technology that delivered financial impact and was backed by a strong sales and marketing focus. I see the same strengths in Logi-Serve.” Giniel adds, “With Logi-Serve’s flexible multi-product architecture, scientific rigor, Triangulation Science™ testing methodology, immersive and visual user experience, financial impact alignment, and reporting insights I see a similar opportunity to accelerate sales and take Logi-Serve to the next level and beyond.”
About Joe Giniel
Joe Giniel is the Vice President of Sales at Logi-Serve. A veteran in the Human Capital Management Software as a Service (SaaS) industry, Giniel has extensive experience in market-disrupting software technologies. Joe has 15+ years of progressive responsibility in sales and sales management positions. Previous employers include Ceridian and SuccessFactors (acquired by SAP in 2012), where he won numerous President’s Club awards as a Sales Executive. Giniel was one of the pioneering members of the SuccessFactors sales team and helped build the company from less than $5M in revenue to the eventual $3.4B acquisition by SAP. Joe’s specialist sales experience includes advising clients on HRIS, Performance Management, Goal Management, Succession Planning, Compensation Management, 360 Reviews, and Talent Management. He is relentlessly focused fostering long term relationships with clients. Joe holds a Bachelor of Science degree from Michigan State University.]]>
Joe Giniel is the Vice President of Sales at Logi-Serve. A veteran in the Human Capital Management Software as a Service (SaaS) industry, Giniel has extensive experience in market-disrupting software technologies.
Joe has 15+ years of progressive responsibility in sales and sales management positions. Previous employers include Ceridian and SuccessFactors (acquired by SAP in 2012), where he won numerous President’s Club awards as a Sales Executive. Giniel was one of the pioneering members of the SuccessFactors sales team and helped build the company from less than $5M in revenue to the eventual $3.4B acquisition by SAP.
Joe’s specialist sales experience includes advising clients on HRIS, Performance Management, Goal Management, Succession Planning, Compensation Management, 360 Reviews, and Talent Management. He is relentlessly focused fostering long term relationships with clients.
Joe holds a Bachelor of Science degree from Michigan State University.]]>